• Insurance Line Development: Responsible for the development and upgrade of a new farm insurance line for an entire state, integrating with existing frameworks and lines.• Client Collaboration: Worked closely with the client's project lead and employees to meet requirements and expectations.• Full Release Management: Managed multiple full releases, coordinating with developers, testing builds, and ensuring smooth deliveries.• Technologies Used: SQL Server Management Studio 18, .NET Framework, Visual Studio 2017, IIS, custom in-house software, Source Control Explorer, Remote Desktop, Task Scheduler, Visual Build Professional 9.• Key Achievements: • Implemented commissions, reporting, and policy management, building a new insurance line from scratch. • Came up with ways to save time up to half a second for each transaction • Completed upwards of 200+ full fledged tickets for the client. • Assisted team members and other departments with the new in-house framework.• Soft

Full-Stack developer writing in multiple languages using scrum techniques and unique team-based styles.•Primarily I work in back-end using Golang but have dabbled in java with springboot from time to time. •I work specifically on performance improvement through multithreading and microservice designs or optimizing databases. •For front end I use reactJS, python, and C# to create website and application designs.•I write clean and clear code for clients using scrum techniques, sprints and feature-branching. Specifically I want to make sure my code is readable for the next person working on the project so I try to employ design patterns and readable variables.•I write almost all code through functional and unit testing to ensure the application does exactly what I want it to do.•I work in team-based methodologies such as the unique paired programming style.

• Help Amazon save upwards of 4 million a year.• Helped increase productivity by almost 16% in the first two weeks and continued to increase productivity through my connections with associates.• Used fulfillment center output volume and productivity metrics to determine budget for staffing, hiring, and assigning indirect support. Kept track of said budget to reduce as much profit loss as possible.• In charge of up to 200+ employees every day with 70 employees that directly report to me. • Coached associates on increasing productivity and quality while also keeping a high standard of safety. • Personally engaged with 20+ employees a day to help keep morale high and understand each associate more closely so that I may help with any barriers they may face both in work and out. This also helped me understand their goals in life so that we can try our best to achieve them.

• Worked Remote giving me work experience from a distance.• Trained in data science gaining the knowledge of data wrangling, data analysis, statistical thinking, time series modeling, and learned fundamental mathematics such as multivariate calculus, linear algebra, and differential equations.• Uses Python and Python libraries such as NumPy, Pandas, Seaborn and more to preform Data Science techniques.• Job consists of activities in software development, testing, production support, and knowledge management.

• Works directly with upper management on employee performance, work related issues, and acts as a liaison between upper management and student workers.• Directs Student Analysts and Technicians on day-to-day activities and problems.• Responsible for opening and closing call center.• Responsible for increased work performance from student employees.• Assumes responsibility for escalated issues.• Knowledge based article creation and video production for university students and faculty.• Review content created by other team members to be uploaded to the knowledge base.

• Created an IT Help Central Training video on an introduction to our KCS standards.• Works with upper management to create content for IT Help Centrals Youtube Channel.• Edits content using Adobe Premiere Pro and Camtasia.

In addition to the responsibilities of IT Knowledge Management Assistant:• Oversee submitted content to our Knowledge Base from both Knowledge Management Assistants and Student Analysts to ensure precise and understandable and provide feedback on submitted content.

In addition to responsibilities of IT Student Analyst:• Worked with clients in-person to solve computer related issues.• Assigned high tier student and faculty issues to designated teams such as Security or Network Support.• Worked with staff to determine appropriate policy and procedures for undocumented issues.

• Served as front-line technical support for faculty, staff, and students, interacting with customersthrough phone, email, and chat.• Strong customer service skills, high attention to detail, and the ability to workwith a diverse range of clients.

• Created content for IT Help Central Knowledge Base.• Worked with new systems prior to deployment such as; Microsoft Office and Dell Encryption Enterprise.• Worked on identifying and resolving problems that occurred between different Operating Systems and TTU software.

• Positions require computer experience regarding hardware and software support for Windows and Mac platforms.• This position will provide assistance regarding computer setups, system maintenance, backup procedures, hardware installations, software installations, and any other duties assigned by the supervisor. This position will also be responsible for answering phones. Prior experience will be a leading factor in consideration for this position.

Provides information to visitors and students at the Student Union Building.

• Supported organization as an on-call sales representative for trade shows as requested.• Used samples, graphics, and presentations to demonstrate products. • Answered questions, discussed pricing tiers, provided samples, and suggested specific product purchases for hundreds of customers daily (average visitors to trade show booth exceeds 7,000).• Set up booth, tutorials, demonstrations, and transported and assembled materials.• Met with existing and potential customers offsite and after hours to establish relationships and extend opportunities to showcase brand.

• Led a committee of 10 malware analysts devoted to understanding, researching, and reverse engineering all types of malware.• Gained knowledge in system architecture, network, assembly code, and information security.• Learned valuable leadership skills such as delegating, budgeting, scheduling, accountability, and establishment of a strong team based work environment.Rawls Information Security Association, also known as RISA, is the powerhouse of student organizations at Texas Tech. Through its innovative corporate-like organization structure, RISA provides education in Information/Cyber Security, operational and projects committees, and other exclusive career development opportunities.RISA prides itself in its 150+ members' diverse academic backgrounds. From Computer Engineering to Agricultural Economics, RISA provides opportunities to all students of Texas Tech.RISA strives to be the most disruptive and innovative student organization in the United States.www.rawlsisa.org/about

Under direction of Event Services Manager:• Parking lot administration.• Distribution of supplies.• Safety and security of participants and guests.