Caleb Dugger Email and Phone Number
Global sales enablement and advanced data analytics leader with an insatiable curiosity of data and how to improve processes. Subject matter expert in sales operations, data aggregation, reporting, analysis, interpretation, customer relationship management, territory design, and visualization. Developed framework and dynamically update all account segmentation and prioritization in addition to the territory design planning for a Fortune 500 company (NYSE: XPO). Certified as a Salesforce.com administrator, Alteryx Designer professional, Conga Grid user, and data quality expert [DemandTools certification]. Consistently initiating projects and completing ad-hoc requests for top executives showcase self-motivation, forward-thinking mentality, leadership, problem-solving, determination, and initiative. HIGHLIGHTS- Developed and led implementation of global customer segmentation using RAD and named account models as part of go to market strategy. Efforts resulted in identifying top 5,000 customers with cumulative potential spend > $50 Billion, leading to territory assignments for top 70+ sales team members- Created model calculating a customer’s potential addressable spend. Model adopted company-wide, inserted into the global CRM, and played crucial role in developing ideal customer profile and customer segmentation- Identified and performed CRM customer data enrichment project providing an immediate $200,000 net savings while increasing accuracy, completeness, timeliness, and reliability of data - Utilize Alteryx’s predictive analytics tools to generate monthly time series forecasting model for Brokerage division achieving a 95%+ accuracy- Saved 40+ hours/week of manual work by automating processes and reporting methods by leveraging built-in SFDC capabilities, eliminating redundant functions, and automating routines using Alteryx Server- Managed enterprise-wide data quality for CRM with 1,000,000+ accounts, 750,000+ contacts, and 1,600+ usersSpecialized Skills: Account Segmentation, Data Quality, Microsoft Excel, Salesforce, Alteryx, Google BigQuery, Advanced Analytics, Looker, Research, Dashboards, DemandTools, Dun & Bradstreet, Hoovers, Reporting, Database Management, Microsoft Office Suite, Internal Audit Procedures, Customer Service, Freight Planning, Employee Relations and Retention, Acquisitions, Entrepreneurship, Truckload/Intermodal Pricing, Port Procedures, Management, AS400, Sales, Employee Management, KPIs, Metrics, Microsoft PowerBI, SQL, Tableau
Pallettrader
View-
Director, Sales EnablementPallettrader May 2023 - PresentSouth Plainfield, Nj, Us- Member of Executive leadership team establishing sales enablement priorities and GTM strategy- Focus on Account Based Marketing by creating Ideal Customer Profile and leveraging intent data to target customers with highest probability of converting and achieving optimum ROI.- Lead weekly sales meetings and training sessions. - Salesforce and HubSpot Administrator.- Asana Administrator.- Manage all dashboards, reports, and analytics with a focus on team performance, lead generation and conversion, and overcoming objections.- Continuously evaluate training programs, identify gaps, and implement solutions.- Clearly communicate progress on enablement projects to executive team and set clear expectations for the anticipated use and impact of deliverables.
-
Lead Analyst - Sales OperationsXpo 2022 - 2023Greenwich, Ct, Us- Orchestrated design of new Salesforce.com instance after divesture of RXO Logistics. Responsible for creating framework of instance and how it can best serve needs of all while reducing administrative burden and allowing for unparalleled growth- Maintained Administrator privileges in Salesforce.com Sales Cloud Enterprise Edition- Led annual channel and account segmentation processes including account profiling and prioritization- Maintained customer market data including vertical and industry classifications, transportation and XPO potential spend, and keycriteria for external reporting for investors- Provided governance for account classification/segmentation changes throughout the year- Developed data audit processes and dashboards to ensure data accuracy and integrity- Collaborated with extended Sales Operations team and Sales Leadership to guide territory design and goaling processes to ensure equality and equitable territories- Coordinated with extended Sales Operations and Sales Leadership to analyze business trends at segment level (e.g. vertical,geographic, freight profile, etc.)- Drove education and cleanliness of Salesforce.com data to improve overall pipeline management- Led reviews of existing processes to identify and implement improvements through technology or process enhancements (automating daily/weekly reports through Alteryx, creating Salesforce and Looker Dashboards for scalability)Technology used:Salesforce.com, Looker, Alteryx, Microsoft Office Suite (Outlook, Teams, Excel, Word, Visio, OneNote, OneDrive, Sharepoint), Google BigQuery, Dun & Bradstreet Hoovers, Dun & Bradstreet Connect, Conga Grid, Validity DemandTools, Adobe Acrobat, Notepad++ -
Lead Data Analyst - Global Sales OperationsXpo 2019 - 2022Greenwich, Ct, Us- Completed monthly global revenue consolidation of $17 Billion+ from 12 business units by customer’s legal entity hierarchy structure. Reduced turnaround time from 3 to 2 days by automating key processes- Responsible for all account ownership assignments within CRM for top 70+ sales reps, accounting for 54% of revenue- Created and implemented opportunity pipeline data standards and audit process for global sales operations- Vital team member/administrator in Alteryx Server implementation with 12 artisans and 40+ scheduled workflows- Owned account industry classification mapping in Salesforce used for ideal customer profile and investor deck- Developed and lead implementation of yearly account segmentation efforts by collaborating with business unit presidents to determine prioritization and equitable account distribution- Trained all sales operations analysts on data reporting best practices
-
Customer Relationship Management AnalystXpo 2017 - 2019Greenwich, Ct, Us- Sole individual responsible for data integrity for org with 1,000,000+ account records and 750,000+ contact records- Reduced account and contact records by 30% through deduplication and deletion of non-value records- Partnered with third party vendors to add firmographic information to 75% of accounts- Developed actionable KPIs and dashboards to track and promote improvement- Utilized mass manipulation tools such as DemandTools and Alteryx for integrity analysis, cleaning, and dynamically updating data- Created comprehensive standard operating procedure documents of data quality standards
-
Business Analyst - Global Sales OperationsXpo 2016 - 2017Greenwich, Ct, Us- Created monthly revenue reports for C-Level executives for performance evaluation of 15 senior sales executives- Saved 40+ hours/week by automating time-intensive reporting and auditing ensuring more dynamic decision making- Identified ideal customer profile to engage based on data analysis
-
Entrepreneur - OwnerCircle City Trading | Velocity Graphics Jan 2014 - Jul 2016- Used entrepreneurial skills to grow small business created in college into full-time employment- Operated all aspects of small business including sales, reporting, purchasing, and accounting
-
Manager - Specialized Services DivisionCeladon Group Inc. Jun 2010 - Dec 2013Indianapolis, In, Us- Tasked with establishing and managing all aspects of newly created division of Celadon focused on offering services new to the company including Local, Dedicated, Yard Management, and Expedited Team Freight.- Handled all tasks related to starting a new division including recruiting, interviewing, hiring, and training new employees in addition to writing job descriptions, standard operating procedure documents, and handling raises, promotions, and terminations- Within 18 months, grew division from an idea by the CEO to a robust organization consisting of 48 administrative employees and 700+ drivers across 8 locations across the country with an annualized run rate of $70 Million within 18 months.- Primary lead on 3 acquisition and was vital team member in 3 additional acquisitions- After growing rapidly following acquisitions, focused on organic growth by leveraging existing customer relationships with other divisions and by promoting the unique strengths and abilities of the Specialized Services division and it's team members who had been trained to execute all roles needed from customer service, planning, dispatch, and pricing- Generated new business by taking charge and acting as lead sales representative for Specialized Services.- Ran weekly, monthly, and quarterly KPIs and Business Reviews to ensure the best business decisions were being madeSenior Business Analyst (2010 – 2012) Managed team of 4 Pricing/Audit Analysts Leveraged AS/400 and BusinessObjects to produce detailed reports, analysis, and presentations for C- Level management -
Employee Benefits/Retirement Planning InternNeace Lukens Jan 2010 - May 2010Orlando, Florida, UsI worked closely with the clients of George Lauck, CFP, in answering any questions that they had about their retirement benefits. It was my duty to completely understand the plans and communicate effectively with the person their benefits as well as how to access any material that they would need. I had a responsibility of leading the clients through a variety of questions that determined their retirement goals and gave them the financial advice according to Principal Financial Group.I spent part of my internship dedicated to creating a list of potentially new employee benefits clients. I created a database using information gathered from a variety of sources including ERISA reports and search engines. -
Accounting InternIndiana State Fair May 2009 - Aug 2009Reconcile accounts dailyPrepare reports using Microsoft ExcelAssist with data entry
-
Customer Service/RampAirtran Airways Jun 2008 - Aug 2008Orlando, Florida, UsAssisted passengers with checking inLoaded and unloaded baggage on planesSold tickets to passengers -
Distribution InternMarsh Supermarkets Jun 2006 - Aug 2006Prepared spreadsheets of inventory in stockCompiled reports of stagnant inventoryPerformed physical counts of inventory in warehousesHelped relieve $300,000 in inventory
Caleb Dugger Education Details
-
Franklin CollegeFinance
Frequently Asked Questions about Caleb Dugger
What company does Caleb Dugger work for?
Caleb Dugger works for Pallettrader
What is Caleb Dugger's role at the current company?
Caleb Dugger's current role is Data-Driven Go-To-Market Leader | Director of Sales Enablement | Maximizing Performance & Efficiency.
What schools did Caleb Dugger attend?
Caleb Dugger attended Franklin College.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial