Caleb Dugger Email & Phone Number

South Plainfield, Nj, Us

- Member of Executive leadership team establishing sales enablement priorities and GTM strategy- Focus on Account Based Marketing by creating Ideal Customer Profile and leveraging intent data to target customers with highest probability of converting and achieving optimum ROI.- Lead weekly sales meetings and training sessions. - Salesforce and HubSpot Administrator.- Asana Administrator.- Manage all dashboards, reports, and analytics with a focus on team performance, lead generation and conversion, and overcoming objections.- Continuously evaluate training programs, identify gaps, and implement solutions.- Clearly communicate progress on enablement projects to executive team and set clear expectations for the anticipated use and impact of deliverables.

Greenwich, Ct, Us

- Orchestrated design of new Salesforce.com instance after divesture of RXO Logistics. Responsible for creating framework of instance and how it can best serve needs of all while reducing administrative burden and allowing for unparalleled growth- Maintained Administrator privileges in Salesforce.com Sales Cloud Enterprise Edition- Led annual channel and account segmentation processes including account profiling and prioritization- Maintained customer market data including vertical and industry classifications, transportation and XPO potential spend, and keycriteria for external reporting for investors- Provided governance for account classification/segmentation changes throughout the year- Developed data audit processes and dashboards to ensure data accuracy and integrity- Collaborated with extended Sales Operations team and Sales Leadership to guide territory design and goaling processes to ensure equality and equitable territories- Coordinated with extended Sales Operations and Sales Leadership to analyze business trends at segment level (e.g. vertical,geographic, freight profile, etc.)- Drove education and cleanliness of Salesforce.com data to improve overall pipeline management- Led reviews of existing processes to identify and implement improvements through technology or process enhancements (automating daily/weekly reports through Alteryx, creating Salesforce and Looker Dashboards for scalability)Technology used:Salesforce.com, Looker, Alteryx, Microsoft Office Suite (Outlook, Teams, Excel, Word, Visio, OneNote, OneDrive, Sharepoint), Google BigQuery, Dun & Bradstreet Hoovers, Dun & Bradstreet Connect, Conga Grid, Validity DemandTools, Adobe Acrobat, Notepad++

Greenwich, Ct, Us

- Completed monthly global revenue consolidation of $17 Billion+ from 12 business units by customer’s legal entity hierarchy structure. Reduced turnaround time from 3 to 2 days by automating key processes- Responsible for all account ownership assignments within CRM for top 70+ sales reps, accounting for 54% of revenue- Created and implemented opportunity pipeline data standards and audit process for global sales operations- Vital team member/administrator in Alteryx Server implementation with 12 artisans and 40+ scheduled workflows- Owned account industry classification mapping in Salesforce used for ideal customer profile and investor deck- Developed and lead implementation of yearly account segmentation efforts by collaborating with business unit presidents to determine prioritization and equitable account distribution- Trained all sales operations analysts on data reporting best practices

Greenwich, Ct, Us

- Sole individual responsible for data integrity for org with 1,000,000+ account records and 750,000+ contact records- Reduced account and contact records by 30% through deduplication and deletion of non-value records- Partnered with third party vendors to add firmographic information to 75% of accounts- Developed actionable KPIs and dashboards to track and promote improvement- Utilized mass manipulation tools such as DemandTools and Alteryx for integrity analysis, cleaning, and dynamically updating data- Created comprehensive standard operating procedure documents of data quality standards

Greenwich, Ct, Us

- Created monthly revenue reports for C-Level executives for performance evaluation of 15 senior sales executives- Saved 40+ hours/week by automating time-intensive reporting and auditing ensuring more dynamic decision making- Identified ideal customer profile to engage based on data analysis

- Used entrepreneurial skills to grow small business created in college into full-time employment- Operated all aspects of small business including sales, reporting, purchasing, and accounting

Indianapolis, In, Us

- Tasked with establishing and managing all aspects of newly created division of Celadon focused on offering services new to the company including Local, Dedicated, Yard Management, and Expedited Team Freight.- Handled all tasks related to starting a new division including recruiting, interviewing, hiring, and training new employees in addition to writing job descriptions, standard operating procedure documents, and handling raises, promotions, and terminations- Within 18 months, grew division from an idea by the CEO to a robust organization consisting of 48 administrative employees and 700+ drivers across 8 locations across the country with an annualized run rate of $70 Million within 18 months.- Primary lead on 3 acquisition and was vital team member in 3 additional acquisitions- After growing rapidly following acquisitions, focused on organic growth by leveraging existing customer relationships with other divisions and by promoting the unique strengths and abilities of the Specialized Services division and it's team members who had been trained to execute all roles needed from customer service, planning, dispatch, and pricing- Generated new business by taking charge and acting as lead sales representative for Specialized Services.- Ran weekly, monthly, and quarterly KPIs and Business Reviews to ensure the best business decisions were being madeSenior Business Analyst (2010 – 2012) Managed team of 4 Pricing/Audit Analysts Leveraged AS/400 and BusinessObjects to produce detailed reports, analysis, and presentations for C- Level management

Orlando, Florida, Us

I worked closely with the clients of George Lauck, CFP, in answering any questions that they had about their retirement benefits. It was my duty to completely understand the plans and communicate effectively with the person their benefits as well as how to access any material that they would need. I had a responsibility of leading the clients through a variety of questions that determined their retirement goals and gave them the financial advice according to Principal Financial Group.I spent part of my internship dedicated to creating a list of potentially new employee benefits clients. I created a database using information gathered from a variety of sources including ERISA reports and search engines.

Reconcile accounts dailyPrepare reports using Microsoft ExcelAssist with data entry

Orlando, Florida, Us

Assisted passengers with checking inLoaded and unloaded baggage on planesSold tickets to passengers

Prepared spreadsheets of inventory in stockCompiled reports of stagnant inventoryPerformed physical counts of inventory in warehousesHelped relieve $300,000 in inventory