Caleb Eno-Essien™ Email & Phone Number

Nigeria

Lekki Peninsula, Lagos, Nigeria

Lagos, Nigeria

Team Drive/ManagementB2B/B2C MarketingMarket Analysis/ SegmentationLead Generation/ ProfilingTeam Strategy Retail penetration/Conversion/RetentionClient Relationship/Account ManagementNetworking

Lagos, Nigeria

1. Sales and Marketing: Adopted both digital and offline marketing strategies to achieve personal sales worth over $15,000 and team sales worth $65,000.2. Networking and Team Building: Built a strong target-driven and delivering team of 30.3. Financial Advisory: Provided constant professional advice to my team of 30; keeping them abreast of relevant information derived from the financial market in order to guide their behaviors towards making the best use of the slightest opportunities.

Uyo, Nigeria

1. Product Presentations: Went on joint calls and demo presentations with branch and regional business development teams to help tailor the bank's e-products to specific customer( retail, corporate, government) needs; cross sold immediately opportunities opened up; and assisted in addressing customers' concerns to enable sales closure.2. Sales and Marketing: Ensured all bank products (debit cards, credit cards, prepaid cards, mobile banking, internet banking, corporate pay, retail pay) enjoyed widespread awareness and adoption through deep market(retail) penetration strategies.3. After-Sales Support: Guided by the stipulated TAT, I provided after-sales support to both internal and external customers via phone conversations, emails, and when necessary, personal visits to ensure consumer satisfaction and loyalty.4. Uptime Management/ Income Generation : Constant correspondences with NIBSS and network service providers to ensure optimum uptime of 25 ATMs and over 150 POS terminals spread across the region thereby ensuring that every e-business income lines stay very open.5. Deployment and Relocation of ebusiness terminals: Provided strategic business and market analyses to senior management on the prospects of siting new or relocating existing ATMs, Automated Banking Centres and retail consoles in order to increase brand awareness and multiply the bank's income lines.6. Conflict Resolution: Ensured merchant accounts are promptly settled and disputed claims are resolved within perfect TAT. 7. Report Management/ Team Management: Collated POS merchant data from all branches in the region. Worked with all customer service executives(my de facto team) to ensure that all customers' enquiries, requests, complaints, and product performance(uptime, downtime, total income generated) are promptly collated on a weekly, monthly basis to enable informed decision making.

Uyo, Nigeria

1. Relationship Management: Managed customer relationships in a professional but also empathic manner to ensure that the brand is well projected and that customers' patronage and loyalty is secured.2. Financial advisory: Went further to render professional advisory in the areas of business analytics, business development, sales& marketing, financial management, bank account management etc.3. Customer Education: Was able to guide customers' behavior by updating them on the latest CBN monetary policies, foreign exchange rates, lending rates, inflation rates, special intervention schemes, import and export policies and also importantly the banks' customer policy framework.4. Product presentations and brand representation: A lot of times, I had to prepare presentation slides and also deliver the presentations to boards of corporates and government officials on the bank's various offerings and even to the bank's management especially on performance, challenges and feedbacks.

Port Harcourt, Nigeria

1. Brand Representation: Worked as the face of the regional office, ensuring that the bank's brand is projected in the most inviting and welcoming manner. Empathy, Professionalism, Deep product knowledge and Excellent Service delivery were the tools I employed to achieve this.2. Customer Education: Played the role of providing customers with verified and adequate information about the bank's products, new/existing regulatory policies, and any other valuable information that were deemed relevant for increasing customer's knowledge & patronage.3. Treatment of Enquiries/: Received all enquiries and requests made in person or online and provided adequate treatment and feedback within stipulated TAT.4. Complaint Resolution: Ensured that all disgruntled customers were satisfied or at least pacified by resolving their issues and taking them as learn points for self and as feedback for management.5. Cross Selling: With the help of excellent product knowledge and applying the technique of asking open ended questions,it became easy to help customers to lead me to their need points. This also revealed in many cases areas that needed my cross selling.6. Internal Communication Management: Was able to liaise with other internal units through proper escalations and channelling of feedback to see that customers were served timely and excellently.7. Reporting: Gathered daily, monthly and yearly reports on all requests and challenges faced by customers and channelled them to management for informed decision making.8. Hands-on Support: Especially in the area of ebanking services, support was served to customers from registration through navigation.9. Follow-up: After profiling walk-in prospects or receiving details about leads, I followed up with phone calls,emails, and short messages to help the Business Unit convert as many prospects as possible.

Master Of Business Administration - Mba Candidate, Business Administration And Management, General

Cousera Verified Certificate Of Completion, The Strategy Of Content Marketing

Cousera Verified Certificate Of Completion, Digital Product Management

Course Certificate Of Completion, Marketing And Communications

Course Certificate Of Completion, Strategy And Operations

Course Certificate Of Completion, Economics And International Business

Bachelor'S Degree, Accounting