Driven by a human-first approach, my career has been a journey of continuous evolution and a quest to make a genuine impact. Beginning in marketing, I spearheaded creative campaigns focused on acquisition and retention, but yearned for a deeper connection with the people behind the numbers. This desire led me to sales, where I consistently ranked among the top three performers quarter over quarter, yet I felt compelled to contribute more profoundly.My true calling emerged in the realm of brand and company strategy, where I advised Fortune 500 companies, including McKesson, UPMC, Boston Private, IBM, and Colgate-Palmolive. In this capacity, I developed content strategies that not only reached but resonated with target audiences, discovering my passion for coaching along the way.Merging my expertise in creative thinking, selling, and coaching, I've found my niche in customer success. I believe listening to and prioritizing customers is crucial for any business aiming to thrive, expand, and leave a mark. Being on the frontlines, I relish the opportunity to relay insights across product, sales, and marketing teams, fostering a cycle of growth and innovation. Witnessing the tangible impact of customer feedback on our products is the epitome of fulfillment in my role as a Customer Experience leader.----------------------------------------------------CRM Expertise: Salesforce, HubSpotCustomer Success Platforms: Gainsight, ChurnZeroAnalytics & Reporting: Google Analytics, Tableau, Microsoft Excel (VLOOKUP, Pivot Tables)Creative Design: Adobe Creative Suite, Figma, SnagitCommunication Tools: Outlook, Gmail, Slack, and TeamsSurvey and Feedback Collection: NPS methodology, SurveyMonkeyProject Management: Asana, Trello, JiraContent Management Systems: WordPress, Confluence, ZendeskCustomer Support and Ticketing: Zendesk, ServiceNowMarketing Automation: Marketo, HubSpot