Caleb Geiser Email & Phone Number

Kansas City Metropolitan Area

• Coordinate special project work for high visibility client site by meeting with stakeholders, demonstrating system capabilities, and designing new workflows to create uninterrupted processes for system changeover.• Train new associates by preparing material to learn workflows and client needs so that they are engaged and ready to manage client calls and drive conversations to facilitate successful software conversion at new sites.• Manages project timelines by coordinating associate tasks and ensuring client event coverage for successful event execution and timely project deliverables.• Lead client events to instruct and advise on best practices of software, while localizing the system to work with the needs of the facility to create a product that aides the staff in daily use.• Developed a collaborative solution that permitted the client to save money by standardizing reporting practices and increasing efficiency in workflows.• Evaluated new associates’ presentation skills and knowledge on project events and expectations by assessing performance in a mock session and grading on standard company consulting criteria.• Identified deficiencies in end user training resulting in the creation of a resource manual for collateral that hospital supervisors could have staff reference as a first step for resolving common questions.

Bloomington, Indiana

• Trained volunteers in preparation for an event by highlighting expectations and detailing duties so that patrons experience positive and personal customer service.• Resolved patron issues or concerns by addressing the situation with genuine interest and a desire to fix the problem in a way that will leave the patron with a favorable and memorable experience of an event and the venue.

Bloomington, Indiana

• Cold called local businesses briefly describing the event and how they could be involved through donations which led to the retention of over 80% of the businesses from the previous year and 7 new businesses in the current year.• Supervised the daily preparation of the orientation sessions while working the ticket sales table where incoming freshmen and their families were able to hear the benefits of buying the packages resulting in the sale of over 300 flex ticket packages.

Bloomington, Indiana

• Audited daily register sales in the cash office by finding overages or shortages among cashiers and reported any mistakes or errors to the store manager in report files.• Verified cash inflows and outflows to store by ordering money from the bank and creating deposit slips leaving enough money on hand to manage daily operations.• Composed a pricing sheet for available outdoor merchandise, such as mulch and soil, by creating a label booklet that allowed for quicker and more accurate checkouts for customers.