Caleb Goss Email & Phone Number

Pine Bluff, Arkansas, Us

Developed an internal data analytics competency that equipped leaders to make data driven decisions while monitoring the performance of the organization and key customer behaviors.Responsible for the development and execution of Simmons Bank’s Customer Experience (CX) strategy and Voice of the Customer program. Implemented multiple survey touchpoints with year-over-year growth in customer satisfaction scores placing Simmons Bank in the top quartile in the financial services industry.Successfully integrated multiple technologies to our engagement platform to enable automated customer journeys to grow customer wallet share, provide financial education, and strengthen customer loyalty.

Pine Bluff, Arkansas, Us

Identified and implemented process improvement activities across the enterprise utilizing LEAN Six Sigma and Kata methodologies. Responsible for leading efforts to assess where revenue increases can be generated, customer experience may be improved, cost reductions realized, and waste removed throughout the business.Built a targeted lead list tool in Power BI that leveraged SQL to data mine customer transactions to identify customers paying credit card payments at competitor institutions using Simmons’ checking accounts. Opportunity projected to help grow depth of wallet in critical markets and increase credit card interchange by $11MM annually.Led an executive analysis to define the future strategy of Simmons Bank’s ATM fleet for the next 5 years. Strategic recommendation was supported by a detailed financial analysis, customer feedback, and market data representing best practices. Executed strategy reduced annual expenses by $4.7MM annually.Led and supported the Performance Improvement Team through multiple projects that resulted in a total value of roughly $15MM despite financial pressures imposed by COVID-19.

Pine Bluff, Arkansas, Us

Led a team of Performance Improvement team members through a company-wide, multi-year and multi-million-dollar initiative. Accountable for identifying inefficiencies and implementing process improvements that directly affected Simmons’ efficiency ratio, customer experience, or associate experience.Fostered a culture of continuous improvement and sustainable change through the teaching of systematic problem-solving methodologies that enabled front-line team members to be adaptive to shifting business priorities.Actively collaborated with business unit leaders to ensure the Performance Improvement Team was engaged in processes aligned with Simmons Bank’s vision.

Pine Bluff, Arkansas, Us

Facilitated a team of 10+ associates to identify inefficiencies in their current processes. Through utilizing LEAN and Kata methodologies developed a future state process with annual savings of over $186K and 5.3K hours of full-time employee (FTE) utilization gained.Co-facilitated a four-month long engagement employing Kata methodology with cross-functional teams that reduced Loan Operations risk by $30MM and decreased outstanding daily defects by over 1K items.Coordinated and developed data visualizations with key stakeholders to drive operational performance and strategic objectives that are also utilized in reporting to financial regulators and auditors.

Wayzata, Minnesota, Us

Executed operational and capital effectiveness, developed talent management, and ensured safety compliance in plant operations to deliver a seamless supply chain from agricultural producers to industrial customers.Successfully managed the plant's daily continuous improvement efforts. Through statistical and value stream analysis identified and developed the ability to export an additional $500K in product annually.Led, coached, and developed a diverse team of operations employees that ensured goals and standards of the organization were met.

Arlington, Virginia, Us

Through 5S utilization, developed and implemented a unit-wide property accountability program that enabled an accurate inventory report upon the conduction of Change of Command. Refined efficiencies reduced the process from 24 working hours to 3.Oversaw and served as the liaison between the Supply Sergeant and the Commander, who had ownership of all property book items valued at approximately $3MM. Responsible for coordinating the training of over 500 personnel in a safe and timely manner, requiring the successful coordination of various teams across multiple sectors.

Arlington, Virginia, Us

Company Executive Officer | December 2015-May 2016Senior cadet advising and assisting the Commander in charge of the training, discipline, and morale of approximately 150 subordinates and peers. Responsible for operational, logistical, and systematic management of the organization. Company Honor Officer | August 2015-May 2016Directed activities supporting Corps of Cadets Honor Code within Company. Served as a source of information for information regarding the Honor process for over 150 Cadets.

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services

Master Of Business Administration - Mba