Caleb Henley Email & Phone Number

Texas, United States

• Deployed ShoreTel/Mitel On Premise PBX system• Configured Aruba IAP cluster.• Documented network problems and resolutions for future reference.• Carried out network performance monitoring and planning and troubleshooting and end-user support.• Established EIGRP areas for several clients.• Establish VPN connectivity to multiple client locations with Juniper SRX. • Created test reports and implementation plans as requirements were met with new solutions.• Coordinated new site integration with customers and provided router configuration scripts as needed.• Configured OSPF routing protocols for multiple client locations with Juniper SRX. • Created and maintained network topology documentation as new sites were integrated.• Generated device configuration for production networks using lab environments.• Managed testing and development devices in the lab.

• Managed Fonality VoIP for 160 Users• Setup Users (Adding & Removal)• Made changes to the Call Queues• Ran reports for various matters• Worked extensively with Fonality Tier 3 support to resolve latency issues• Managed a Monthly Department Budget of $5,000 per month• Repurposed Dell & HP Servers• Managed Office 365 Admin Account w/ 200+ Users• Managed a Cisco RV325 Switch• Setup a Static IP• Oversaw Firewall Rules• Managed All IT Operations for the Entire Company • Supported Windows Desktop and Servers, and Mac.• Support Android & Apple based Tablets.• Managed Rack Space Email Server Operations.• Worked on building a companywide Knowledge Based for IT issue.• Managed a Mojo Help Desk Ticketing System• Setup All Desktop & Laptops to be given to new employees.• Managed Verizon Business Accounts• Completely oversaw all Verizon operations