Caleb Mccray

Caleb Mccray Email and Phone Number

Communication Technologies Engineer @ Stanford Health Care
California, United States
Caleb Mccray's Location
San Francisco Bay Area, United States, United States
Caleb Mccray's Contact Details

Caleb Mccray personal email

n/a
About Caleb Mccray

Results-driven professional offering a progressive, decade long career in Information Technology. A self-starter, who learns quickly and has expertise in troubleshooting, repair, and maintenance of computer system requirements to efficiently isolate and resolve a wide array of technical issues. Deeply believes in the philosophy that excellent customer satisfaction results in long term, sustainable companywide success.

Caleb Mccray's Current Company Details
Stanford Health Care

Stanford Health Care

View
Communication Technologies Engineer
California, United States
Website:
stanfordhealthcare.org
Employees:
14779
Caleb Mccray Work Experience Details
  • Stanford Health Care
    Stanford Health Care
    California, United States
    View
  • Stanford Health Care
    Communication Technologies Engineer
    Stanford Health Care Sep 2023 - Present
    Palo Alto, California, Us
    • Support Communication Technologies services and solutions • Responsible for creating and maintaining a library of system and technical design documentation, operational documentation, and service documentation for Communication Technologies solutions • Define, monitor and report on Communications Technologies services metrics • Participate in the development of new, innovative clinical and non-clinical IT solutions to complex business problems. Work with management and the IT team to simplify existing solution architectures.• Clearly translate and communicate information and concepts surrounding Communication Technologies services between and across different groups and levels within and outside of the organization.• Gather functional/business requirements and definitions for Communication Technologies service improvements.• Ensure all IAW, OSHPD and any other facility, county or state regulations are adhered to with regards to implementation and operations of clinical IT solutions.• Create new departments on Voalte, Connexall, & Midmark RTLS.• Create Weekly Metrics Reports for Voalte and Connexall for alerts and alarms sent from clinical systems to Voalte end users. • Manage new Department Builds and deployments of Voalte Messaging Devices • Participate in small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases.• Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required.• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk.• Participate in team and cross-team meetings and maintain appropriate meeting records.• Provide tier-2/3 support of application incidents reported through the help desk.• Build, Deploy and maintain Voalte iOS End User Devices.• Support Patient Room Video Conferencing Equipment.
    View
  • Stanford Health Care
    Systems Engineer
    Stanford Health Care Apr 2022 - Sep 2023
    Palo Alto, California, Us
    • Responding to resolve incidents related to desktop systems in the SHC environment, serving as a source of engineering support for desktop systems, desktop applications, client encryption and security, or application distribution systems.• Assisting with thorough documentation, maintenance, and continuous improvement of standardized processes around desktop and end user system management.• Providing functional expertise on projects and assists with requirement gathering, identification of emerging technologies, and business case development.• Leads Bi-weekly video conferencing project management meetings for five cross-functional teams.• Evaluating, testing, and deploying patches, upgrades, and establishing processes to ensure proper patch level compliance across the desktop environment.• Assisting with packaging of commercial off-the-shelf (COTS) and custom developed applications for desktop systems across the SHC environment, and evaluating, testing, and preparing new applications for distribution across the SHC environment.
    View
  • Stanford Health Care
    Sr. Field Services Technician
    Stanford Health Care Sep 2019 - Apr 2022
    Palo Alto, California, Us
    • Monitoring technician activity across Stanford Medicine field locations, optimizing support and providing escalated technical assistance as required.• Partnering with desktop and network engineering and network teams to identify, diagnose, and resolve recurring incidents in the field.• Resolving escalated service delivery issues and interact regularly with TDS customers, including communicating issues to the appropriate internal stakeholders, and support communications to the field regarding service delivery issues.• Performing root cause analysis on recurring issues and communicate results with desktop engineering, network engineering, and service desk teams.• Providing service and customer support during field visits or dispatches, representing SHC TDS in a professional and businesslike manner.• Overseeing all onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software.• Overseeing onsite initial basic network troubleshooting, port activation and deactivation at Stanford Medicine locations.• Overseeing onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions.• Assisting field technicians with diagnosing problems before arrival, determining needed parts and documentation to minimize down time and multiple trips.• Determining whether OEM parts or assistance is required and coordinate OEM vendor parts or assistance as required.
    View
  • Apex Systems
    Field Services Technician
    Apex Systems Jun 2019 - Sep 2019
    Glen Allen, Va, Us
    • Partnering with desktop and network engineering and network teams to identify, diagnose, and resolve recurring incidents in the field.• Resolving escalated service delivery issues and interact regularly with TDS customers, including communicating issues to the appropriate internal stakeholders, and support communications to the field regarding service delivery issues.• Performing root cause analysis on recurring issues and communicate results with desktop engineering, network engineering, and service desk teams.• Providing service and customer support during field visits or dispatches, representing SHC TDS in a professional and businesslike manner.• Overseeing all onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software.• Overseeing onsite initial basic network troubleshooting, port activation and deactivation at Stanford Medicine locations.• Overseeing onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions.• Assisting field technicians with diagnosing problems before arrival, determining needed parts and documentation to minimize down time and multiple trips.
    View
  • Unum
    Operations Support Analyst
    Unum Apr 2016 - Jun 2019
    Chattanooga, Tn, Us
    • Receive, log, and route user calls for assistance or repair; monitor trouble call/resolution information; follow-up on and report aged calls to ensure timely response. • Troubleshoot and coordinate resolution to desktop communication problems and remote system connections; troubleshoot software and equipment errors, and coach users in correcting reported problems. • Inform and train users in equipment and software operation; analyze and make recommendations on response time, training design, user support needs, and customer satisfaction. • Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware. • Research, evaluate, test hardware and software products, and systems solutions; install, configure and test hardware and software, prepare reports and proposals for service. • Carry out security administration by maintaining tables and adding, purging, and migrating users. • Coordinate equipment deliveries, software licensing compliance, inventory, and asset control. • Consult with users on re-engineering business processes and the use of technology, products, and services; develop and conduct training in operation and use of hardware and software.
    View
  • Bethany Church La
    Technical Services Specialist
    Bethany Church La Jul 2013 - Jan 2016
    Baton Rouge, La, Us
    • Install hardware and peripheral components like disk drives, printers, keyboards and monitors.• Load software packages such as networking components, operating systems and office applications. • Coordinate with network services and information systems groups. • Connect users to networks and train on facilities and applications. • Install, repair and conduct preventive maintenance of personal computer by providing technical support. • Troubleshoot software and hardware failures and determine network problems. • Diagnose and resolve incidents using documented procedures to perform responsibilities. • Configure PCs and laptops, problem ticket resolutions and track problems using SolarWinds WebHelpDesk system. • Determine and research user questions and isolate and resolve information systems problems.
    View

Caleb Mccray Skills

Troubleshooting Microsoft Office Windows Server Customer Service Technical Support Event Planning Powerpoint Public Speaking Leadership Windows Microsoft Excel Management Help Desk Support Ios Mac And Pc Platforms Macintosh Hardware Desktop Application Support Mac Os Windows 10 Vmware Horizon View Camera Operation Printer Support Virtual Private Network Voice Over Ip Cabling Vmware Vsphere Active Directory Microsoft Exchange Cisco Systems Products Mac Laptops Microsoft Word Microsoft Powerpoint Microsoft Access Microsoft Outlook System Center Configuration Manager Windows 7 Vmware Office 365 Solarwinds Live Production Switchers Cisco Asa Cisco Vpn Cisco Voip Rsa Tokens Rsa Security Duo Microsoft Servers

Frequently Asked Questions about Caleb Mccray

What company does Caleb Mccray work for?

Caleb Mccray works for Stanford Health Care

What is Caleb Mccray's role at the current company?

Caleb Mccray's current role is Communication Technologies Engineer.

What is Caleb Mccray's email address?

Caleb Mccray's email address is cm****@****num.com

What is Caleb Mccray's direct phone number?

Caleb Mccray's direct phone number is +122545*****

What skills is Caleb Mccray known for?

Caleb Mccray has skills like Troubleshooting, Microsoft Office, Windows Server, Customer Service, Technical Support, Event Planning, Powerpoint, Public Speaking, Leadership, Windows, Microsoft Excel, Management.

Who are Caleb Mccray's colleagues?

Caleb Mccray's colleagues are Herbert De Rama, Christine C., Luis Javier Iii, Romel Bebeleh, Maria Pinal, Lenny Moriyama, Patrice Duhon, Msn Rn, Ni-Bc, Cphims.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.