Caleb Mccray Email & Phone Number

California, United States

Palo Alto, California, Us

• Support Communication Technologies services and solutions • Responsible for creating and maintaining a library of system and technical design documentation, operational documentation, and service documentation for Communication Technologies solutions • Define, monitor and report on Communications Technologies services metrics • Participate in the development of new, innovative clinical and non-clinical IT solutions to complex business problems. Work with management and the IT team to simplify existing solution architectures.• Clearly translate and communicate information and concepts surrounding Communication Technologies services between and across different groups and levels within and outside of the organization.• Gather functional/business requirements and definitions for Communication Technologies service improvements.• Ensure all IAW, OSHPD and any other facility, county or state regulations are adhered to with regards to implementation and operations of clinical IT solutions.• Create new departments on Voalte, Connexall, & Midmark RTLS.• Create Weekly Metrics Reports for Voalte and Connexall for alerts and alarms sent from clinical systems to Voalte end users. • Manage new Department Builds and deployments of Voalte Messaging Devices • Participate in small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases.• Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required.• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk.• Participate in team and cross-team meetings and maintain appropriate meeting records.• Provide tier-2/3 support of application incidents reported through the help desk.• Build, Deploy and maintain Voalte iOS End User Devices.• Support Patient Room Video Conferencing Equipment.

Palo Alto, California, Us

• Responding to resolve incidents related to desktop systems in the SHC environment, serving as a source of engineering support for desktop systems, desktop applications, client encryption and security, or application distribution systems.• Assisting with thorough documentation, maintenance, and continuous improvement of standardized processes around desktop and end user system management.• Providing functional expertise on projects and assists with requirement gathering, identification of emerging technologies, and business case development.• Leads Bi-weekly video conferencing project management meetings for five cross-functional teams.• Evaluating, testing, and deploying patches, upgrades, and establishing processes to ensure proper patch level compliance across the desktop environment.• Assisting with packaging of commercial off-the-shelf (COTS) and custom developed applications for desktop systems across the SHC environment, and evaluating, testing, and preparing new applications for distribution across the SHC environment.

Palo Alto, California, Us

• Monitoring technician activity across Stanford Medicine field locations, optimizing support and providing escalated technical assistance as required.• Partnering with desktop and network engineering and network teams to identify, diagnose, and resolve recurring incidents in the field.• Resolving escalated service delivery issues and interact regularly with TDS customers, including communicating issues to the appropriate internal stakeholders, and support communications to the field regarding service delivery issues.• Performing root cause analysis on recurring issues and communicate results with desktop engineering, network engineering, and service desk teams.• Providing service and customer support during field visits or dispatches, representing SHC TDS in a professional and businesslike manner.• Overseeing all onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software.• Overseeing onsite initial basic network troubleshooting, port activation and deactivation at Stanford Medicine locations.• Overseeing onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions.• Assisting field technicians with diagnosing problems before arrival, determining needed parts and documentation to minimize down time and multiple trips.• Determining whether OEM parts or assistance is required and coordinate OEM vendor parts or assistance as required.

Glen Allen, Va, Us

• Partnering with desktop and network engineering and network teams to identify, diagnose, and resolve recurring incidents in the field.• Resolving escalated service delivery issues and interact regularly with TDS customers, including communicating issues to the appropriate internal stakeholders, and support communications to the field regarding service delivery issues.• Performing root cause analysis on recurring issues and communicate results with desktop engineering, network engineering, and service desk teams.• Providing service and customer support during field visits or dispatches, representing SHC TDS in a professional and businesslike manner.• Overseeing all onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software.• Overseeing onsite initial basic network troubleshooting, port activation and deactivation at Stanford Medicine locations.• Overseeing onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions.• Assisting field technicians with diagnosing problems before arrival, determining needed parts and documentation to minimize down time and multiple trips.

Chattanooga, Tn, Us

• Receive, log, and route user calls for assistance or repair; monitor trouble call/resolution information; follow-up on and report aged calls to ensure timely response. • Troubleshoot and coordinate resolution to desktop communication problems and remote system connections; troubleshoot software and equipment errors, and coach users in correcting reported problems. • Inform and train users in equipment and software operation; analyze and make recommendations on response time, training design, user support needs, and customer satisfaction. • Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware. • Research, evaluate, test hardware and software products, and systems solutions; install, configure and test hardware and software, prepare reports and proposals for service. • Carry out security administration by maintaining tables and adding, purging, and migrating users. • Coordinate equipment deliveries, software licensing compliance, inventory, and asset control. • Consult with users on re-engineering business processes and the use of technology, products, and services; develop and conduct training in operation and use of hardware and software.

Baton Rouge, La, Us

• Install hardware and peripheral components like disk drives, printers, keyboards and monitors.• Load software packages such as networking components, operating systems and office applications. • Coordinate with network services and information systems groups. • Connect users to networks and train on facilities and applications. • Install, repair and conduct preventive maintenance of personal computer by providing technical support. • Troubleshoot software and hardware failures and determine network problems. • Diagnose and resolve incidents using documented procedures to perform responsibilities. • Configure PCs and laptops, problem ticket resolutions and track problems using SolarWinds WebHelpDesk system. • Determine and research user questions and isolate and resolve information systems problems.