Caleb Coy Email & Phone Number

Design Philosophy:User-Centered: I prioritize understanding users and their needs.Research-Driven: I conduct surveys, interviews, and usability tests to gather insights.Iterative Process: I refine designs through multiple iterations based on user feedback.Key Skills:User research (personas, journey maps, user flows)Prototyping (low-fidelity and high-fidelity using Figma)Usability testing and analysisVisual design and brandingNotable Projects:Cultivate Counseling Website:Designed a platform connecting users with mental health professionals.Conducted extensive user research and usability testing.Developed wireframes, prototypes, and final designs using Figma and Readymag.Routez Bus App:Created a public transportation app for a metropolitan area.Engaged in user research, including surveys and interviews.Iterated designs through usability testing to enhance functionality.My Commitment:I am passionate about crafting meaningful experiences that resonate with users and foster engagement.

Trust & Safety Specialist February 2019 - January 2020 Used various internal tools to conduct reviews, including but not limited to beneficiary management, crisis reviews, potential terms and conditions violations, risk mitigation, money laundering/card testing prevention, sanction country reviews, and additional platform maintenance to meet multiple KPI’s Organized regular individual and team meetings in San Diego and Dublin offices to address escalated GoFundMe campaigns, morale and community building, cross-departmental collaborations, and group initiativesMultitasked by running programs, including but not limited to Asana, Bridger, Atlassian Jira Software Tracking, Zendesk, Slack, Google Docs/Sheets/Slides/Drive, GoFundMe Wiki, and Trustpilot ReviewsCustomer Happiness Agent (Customer Operations) March 2018 - February 2019Worked daily in Zendesk as the GoFundMe customer service frontline to maintain at least 60 new customer interactions daily, with above 90% quality, and above 90% customer satisfactionContributed to several department projects and cross departmental initiatives, including Zendesk macro editing and creations, team mentoring and training sessions, updating and overhauling aged SOP’s, and streamlined cross-departmental communication

Bachelor'S Degree, Psychology

Certificate, Ux/Ui Design & User Research

Skills Acquired: User research, user flows, personas, sketching, Figma, wireframing, low-fidelity and high-fidelity prototyping. Portfolio.