Caleb Jones Email & Phone Number

United States

Partner with Assaia's airline and airport customers to ensure they're optimizing delay reduction, safety awareness and turnaround efficiency by effectively and successfully using Assaia’s revolutionary ApronAI, Turnaround Control, Stand Manager and the rest of our suite of products.

Seattle, Washington, United States

- Manages escalated incidents by leveraging partners across the enterprise, engaging vendors and consulting with retail leadership to provide end-to-end resolution.- Exercises best practices in de-escalation that enhance and grow the value of the brand, uses forward-thinking solutions and technology to deliver the Starbucks Experience in a timely manner.

Seattle, Washington, United States

- Lead team of 100+ frontline customer service and ramp agents- Called on to resolve escalated customer service issues- Conducts operational, safety and customer service audits- Provides coaching, discipline and feedback to frontline employees- Ensures high level and VIP Customers are cared upon- Negotiates and evaluates contracts and service standards.

Seattle, Washington, United States

- Reviews billing and usage adjustment requests submitted by internal teams on the customer’s behalf and driving them to a satisfactory resolution- Owning escalated billing adjustment requests effectively and performing deep dive analysis- Reports and presents to various internal stakeholders the outcomes of adjustments- Works with other customer support.

Seattle, Washington

- Manage airline business travel contracts and portfolio with multiple companies and clients totalling more than $50 million in spend- Ensure that corporate customers are getting value and savings on business travel while maintaining profitability and growth for American Airlines- Responsible for growing and developing current business profile- Ensures.

Seattle, WA

- Lead team of 100+ frontline customer service and ramp agents- Called on to resolve escalated customer service issues- Conducts operational, safety and customer service audits- Provides coaching, discipline and feedback to frontline employees- Ensures high level and VIP Customers are cared upon- Negotiates and evaluates contracts and service standards.

Seattle, WA

- Assisted with planning, executing and managing major bagwell capital improvement plan between Horizon Air and Port of Seattle- Responsible for hiring, coaching, providing feedback, monitoring and discipline ofGround Service Agents- Training, communication and change management process/coordination- Data building, gathering, analysis and report.

Greater Seattle Area

- Advocated for customers daily- Investigated complex claims with due diligence- Supported customers via phone and email channels- Provided de-escalation and empathy during sensitive situations- Review flagged profiles, conversations, and reviews- Demonstrated outstanding attention to detail, ownership, and follow-through- Worked with the Trust and Safety.

Seattle, WA And Newark, NJ

- Empowered employees to make their decision usingcompany customer service standards- Responsible for ensuring and assisting with station compliance, audits and budget- Supervise and drive timeline and regulatory compliance at departure gates- Investigate and report delays and irregular flight activity and determining solutions on how to avoid such delays.

Seattle, Washington

Santa Rosa, CA