Responsible for: •Data centers •Private cloud – Farmers on-prem platforms, physical server, virtualization, storage platforms. •Hybrid cloud – Mainframe, AS400 and on-prem IaaS supported by managed service providers.• Lead the architectural design of on-premises computing solutions, including the creation of detailed designs, implementation, and operationalization of infrastructure platforms. Manage implementation teams and projects to ensure successful delivery.• MSP management/governance: Architectural and detailed design approval, detailed scope generation for RFQ/RFS, operational governance, problem/dispute resolution, interface with MSP’s operations and account teams as point person for Farmers Insurance, SLA review, continual improvement process implementation.• Develop and maintain strong relationships with suppliers and vendors, leveraging these partnerships to support organizational initiatives.• Business case development to include analysis of financial impact, cost-benefit, ROI, solution assessment, risk evaluation, and alignment with organizational goals.• Develop strategic recommendations through feasibility studies, market analysis, and competitive benchmarking to guide informed decision-making and stakeholder buy-in.• Create presentations and detailed write-ups for executive leadership, effectively presenting complex concepts in an accessible manner to diverse audiences with varying levels of technical expertise, enabling informed decision-making. • Negotiate new contracts and renewals, review justifications for existing contracts, and continually improve financial operations strategies.• Partner with application development teams, business stakeholders and IT leadership to architect, develop and deploy solutions that meet business needs.• Lead engineers and staff augmentation teams to ensure effective service delivery, platform oversight, and staff development through mentorship, performance monitoring, and continuous training.

• Expanded role to coordinate with Zurich global data center teams, along with increased oversight of managed service provider data center operations.• Managed internal and external audit controls (PCI, SOX, DOI, ICFR), ensuring compliance by maintaining documentation; collaborate with internal audit teams to define proper controls.• Developed and managed the annual data center budget, prioritizing funding and delivering executive presentations to secure necessary financial resources.• Conducted executive and internal personnel data center tours, tailoring the experience for the audience. Delivered internal business reviews and presentations to showcase Data Center Services' capabilities.

• Managed all aspects of Farmers Insurance’s data centers and co-location facilities across North America. Also managed server rooms, comm rooms and daily operations, ensuring internal and vendor compliance to policy.• Designed, engineered, and supported large-scale physical and logical deployments within the data centers. Supported activities during deployment windows and performed site visits across NA to ensure standardization.• Developed and maintained data center policies, MOPs, SOPs and the Data Center Operations Manual, ensuring compliance with industry standards and internal practices.• Supervised mechanical maintenance, facility inspections and vendor activities, managing vendor relationships to drive rapid support and advanced engineering solutions. Developed maintenance program to align with best practices.• Directed infrastructure deployment projects, ensuring architecture and design alignment to proven methodologies, collaborating with network and firewall teams for seamless implementations.• Oversaw managed service vendors, participated in change advisory boards, supported incident management and contributed to disaster recovery strategies and exercises.• Developed organizational strategies aligned with business objectives. • Led data center engineers, performing onboarding and training initiatives as well as mentoring of staff and fostering professional growth through development plans and continuous training.

• Performed DC deployments for the physical layer- rack and stack, power, cooling, network/SAN patching and access, port build coordination with network team.• Coordinate with IT groups for deployment of hardware and systems in the DC.• Oversight of mechanical vendors for both new installations and preventative maintenance tasks.• Production support of all system level incidents.• Oversight of infrastructure outsourcing initiatives and continual training for offshore groups.

Perform same job role as when working for Farmers Insurance but outsourced to CSCAssumed responsibilities for all ZNA escalations, support of all ZNA infrastructure and applicationsRunning and coordinating projects associated with Operational duties and Incident ManagementHandling scheduling and other human resource functions for Operations teamActing as liaison between Operations and any other groups needing coordinating resourcesCoordinating multiple groups to come together and work on projects or find solutions to procedural issuesKnowledge Transfer of monitoring and job responsibilities to offshore personnelOverseeing performance of offshore functions for operations and incident managementHead projects for bringing organizations the process by Farmers/Zurich acquisitionsResponsible for all day to day administrative duties for OperationsProcedure database creation and maintenance

Monitoring of multiple enterprise level, distributed systems and applications for North AmericaInitial point of escalation for system issues; provide primary investigation and problem resolutionServer side troubleshooting on Windows 2003 Enterprise Server as well as previous versionsUNIX/Linux alert verification and triageNetwork troubleshooting, including server configuration and network infrastructureServer updates and regular scheduled maintenance through change processServer hardware troubleshooting and supportInner department desktop, tools, and application supportDay to day operational processes in an enterprise level data centerCoordination of support groups to resolve system issues, including offshore support personnel and vendorside supportNotification/reporting of events to management structure and tracking of issues with their resolution

New PC builds, hardware upgrade consultation, hardware upgradesOS, application, and network troubleshooting; data salvage, crash recoveryHome network hardening, spyware, and anti-virus troubleshooting

General residential construction - trim and rough carpentry, cabinetry, tile, flooring, cement, drywall, painting, etc.Multiple kitchen and bathroom remodels; room additions, retaining walls, decks, patios

Deliver of construction supplies, Organization and coordination of work processesLiaison between customers and company, Visible representative of the company

11-H, Infantry, Anti Tank MissileTOW Anti-Tank precision missile system, two live firesM2 .50 cal and M60 machine gun, M249 SAW light machine gun, M16, M203 grenade launcher, Beretta 9mm, Model 1911Gunner in HUMVEE mounted infantry role, performed scout duties for attached company; top gunner of the company