Provided transcription of audio and video formats to meet a variety of research needs across multiple industries including academic, business, social services, and government.

I provided reference service and library resources instruction to students and faculty at 11 colleges across Ontario in real-time through chat and text. I delivered customer service excellence using the LibraryH3lp CRM platform and managed multiple information requests simultaneously while collaborating with colleagues.

• Attended and contributed to Marketing and Instructional Committees• Assisted in the delivery of instructional programming on Microsoft Excel and PowerPoint• Identified a service gap and proposed, researched, compiled, and implemented a subject guide of electronic resources on transgender health and patient care for St. Michael's Hospital physicians, nurses, and staff • Searched WorldCat, Voilà, University of Toronto Libraries, and the Health Science Information Consortium of Toronto to aid in a weeding project• Analyzed and cross-referenced Sirsi WorkFlows reports to compile a list of clients with outstanding items on loan • Provided quick reference and circulation services over the phone, via email, and in-person at the Info Desk

• Received, organized, and processed donation materials• Used ALA-LC Romanization tables for transliteration of Russian, Ukrainian, Church Slavic, and Coptic titles; searched University of Toronto Libraries catalogue and WorldCat for existing catalogue records• Researched and compiled Excel spreadsheet of scholars from North American universities for the purposes of distributing library promotional material advertising Theological and French Literature special collections• Identified, located and retrieved currently circulating pamphlets and created spreadsheet of bibliographic data as first step in relocating materials to Rare Book Collection

Serviced, diagnosed, repaired, and inspected motorcycles, mopeds and scooters for faults and roadworthiness.

Coordinated an 8-person research team investigating the sexual health of trans men who have sex with men; devised a recruitment strategy; engaged in outreach and promotion of the study; scheduled and conducted 40 in-depth interviews in person, via telephone and Skype; oversaw data storage, entry, transcription, coding and analysis; coordinated writing of results and other knowledge dissemination

Coordinated, co-facilitated, and evaluated a pilot project for trans men who have sex with men, funded by the Gay Men's Sexual Health Alliance and based out of the AIDS Committee of Toronto.

Collaborated with the Principal Investigative team on outreach strategies and interview guide design for a community-based research project on the social determinants of health for trans people living with HIV in Ontario. Conducted 25 in-person qualitative interviews with key informants, service providers, and trans people living with HIV, assisted with transcription, data coding, analysis, and knowledge transfer and exchange.