Caleb Paine Email & Phone Number

Florida, Clearwater, US

• Build out & maintain full LAMP stack supporting hundreds of distinct web properties.
• Build & manage multiple Ubuntu Linux
• Build & manage multiple Windows Server IIS systems.
• Establish code version control procedures utilizing Git and develop automated code deployment system.
• Research, provision, & maintain from-scratch VOIP system for new office environment utilizing Cisco UC technology.
• Develop in-house backup solution covering all systems from Linux & Windows servers, to workstations, to NAS devices utilizing off-site technology from AWS.

Pittsburgh, PA, US

Carmel, IN, US

Worked in a 24/7 datacenter environment, implementing customer change requests and break-fix resolutions on varied enterprise networks under tight four-hour SLAs. Managed and distributed tasks through a proprietary ticket system.Experience with common networking gear including Cisco, Juniper, and pfSense. Widespread duties ranged from activating switch.

Florida, Clearwater, US

Primary POC for all customer support issues via phone and emailDiagnose returned product and determined applicable restocking fees (if any) within company policy.Managed and maintained various LAMP, WAMP, and WIMP stacks for all online operationsProvide internal IT support for all desktop computers.Photographed, edited, uploaded, and cataloged images for.

Dallas, TX, US

*Handled incoming calls concerning circuit failures and status updates in addition to escalations.*Handled proactively generated tickets and alarm conditions using Remedy ticketing software.*Interfaced with both internal and external support teams and vendors.*Diagnosed and repair logical and physical connectivity issues on LAN and WAN related.

*Troubleshot and repaired of all in-store operations.*Monthly maintenance of 150 Windows-based PCs and 20 networked laser printers.*Help desk assisted repair of network-based failures.*Diagnose and repair any issues with customer's desktop and/or notebook PCs.*Diagnostics included both hardware failures and software faults including virus and spyware.

US