Caleb P. Email & Phone Number

Austin, Texas, United States

Associate Director of Clinical Operations at Texas Health Action, a non profit providing HIV testing and treatment, sexual health care, and gender affirming care to the LGBTQIA+ community.

Austin, Texas, United States

• Regional operations manager overseeing the managers, staff, and operations of medical practices throughout Texas, Indiana, Illinois, Michigan, and Florida.• Ensures all assigned clinics are meeting or exceeding financial goals• Oversight of KPI for all assigned clinics• Determine and implement key strategies to improve KPI• Monitor EBIDTA for all assigned clinics• Determine and implement innovative strategies to improve EBIDTA• Monitor clinic attrition rates and determine ways to maintain or improve.• Direct oversight of practice managers, providers, and all clinic staff• Ensure clinics are operating efficiently while maximizing profitability• Strategically plan clinic growth opportunities• Research, plan, and implement new clinical services that are scalable and replicable across multiple clinics• Ensure clinics are operating within the guidelines of their respective states medical board, OSHA, and all other applicable governing bodies• Ensure all documentation is appropriately maintained and all consent forms remain accurate• Development and oversight of staff and patient safety policies and procedures• Ensure clinics are abiding by all HIPAA guidelines• Oversight and implementation of company policies and procedures with all staff, including medical providers• Perform daily, weekly, monthly, and quarterly financial audits• Receive results of all assigned clinics daily/weekly/monthly audits to ensure all medical supply inventory is within usage dates• Approve all supplies and expenses for the practices• Develop standard operating procedures for clinical services and ensure accurate implementation• Utilize critical thinking, innovative, and solution-based thought processes to overcome barriers and obstacles that arise in clinics.

Austin, Texas, United States

• Ensure clinics are operating within the guidelines of the Texas Medical Board, OSHA, and all other applicable governing bodies• Ensure all documentation is appropriately maintained and all consent forms remain accurate• Development and oversight of staff and patient safety policies and procedures• Act as local HIPAA compliance officer and custodian of records• Oversight and implementation of company policies and procedures with all staff, including medical providers• Perform daily, weekly, monthly, and quarterly financial audits• Perform weekly, monthly, and quarterly inventory audits• Develop standard operating procedures for clinical services and ensure accurate implementation• Oversight of staff growth and promotions• Interviewing and onboarding of new employees• Maintain open communication with any distressed patients while simultaneously developing a mutually agreeable and measurable action plan to resolve all patient concerns and complaints• Maintain open communication with all medical providers in the practices• Assist the Director of Operations with the interviewing of new Medical Office Managers• Assisted the Director of Operations with the appropriate closure of a clinic in a different region to ensure all legal guidelines remain intact while maintaining the reputation of Forum Health• Assist and support other managers within the 30+ location Forum Health network• Successfully transitioned multiple clinics from paper charts to an EMR• Successfully and strategically planned the transition of a clinic from one EMR to another• Successfully planned the relocation of two separate practices while simultaneously integrating them into one large practice

Austin, Texas Metropolitan Area

• Oversees daily operations of clinic• Creates, updates, and maintains client and therapist schedule, including staff PTO requests• Maintain communication with all families to ensure patient satisfaction• Maintains open communication with Board Certified Behavior Analysts and regional director• Ensures all staff is punctual and performing to standards • Develop and execute monthly staff professional development training• Develop and execute community engagement events and activities• Assist with clinic growth and engagement with area referring providers• Communicates with human resources regarding and executing RBT disciplinary action• Ensures clinic is meeting or exceeding all financial goals• Oversight and approval of bi-weekly payroll for all staff• Approve all supplies and expenses, including monthly expense reports• Supports therapists and clients as needed• Oversight of staff growth and promotions• Ensures Electronic Medical Records meets or exceeds company standards• Ensures all documentation is completed and uploaded in a timely manner• Oversight of client and staff safety protocols and procedures, including monthly safety drills• Ensures all staff and visitors maintain HIPPA compliance• Performs all duties of a Program Manager