Caleb Pitts Email & Phone Number

Austin, Texas, United States

Machine Learning Acceleration Fleet Operations

Cupertino, California, United States

Milpitas, California, United States

Data Analytics and System Verification

Newport Beach, Ca

• Forecasted customer service daily call volumes by training a time series machine learning (SARIMA) model that predicts within 9% of actual call volumes; the model helped management optimize staffing on low call volume days by as much as 25%• Presented to customer service directors estimated employee requirements to meet customer demand

Newport Beach, Ca

• Extracted 3.5M+ insurance contract processing interactions to define employee benchmarks for work queues, resulting in an identified opportunity to reallocate 14% of work hours toward understaffed areas• Enhanced performance evaluation of 100+ employees by tailoring employee-specific metrics and rankings on an interactive dashboard• Created dashboards for operations directors that tracks task benchmarks

Irvine, Ca

• Identified factors that accelerate working memory performance by training a logistic regression model that predicts top and bottom performers with 86% testing accuracy• Collected, cleaned, and feature-engineered data on 726 subjects across 12 studies• Identified and presented factors associated with successful working memory training to 20+ UC Irvine researchers

Irvine, Ca

• Developed the data collection infrastructure for the lab by extracting over 140k data files from a protein data repository by formatting API responses so that it is compatible with graduate research programs

Bachelor’S Degree, Data Science

Minor in Computer Science

Nanodegree, Data Analyst