Caleb Rocke Email & Phone Number

Saint Paul, Mn, Us

- Direct execution of service operations by leading the Midwest region's customer service and logistics departments.- Areas of focus include scheduling, repair quotes, equipment modernizations (large-scale projects), customer service resolution, service plan sales, parts ordering, inventory, and warehouse management.- Consistently meet and maintain departmental quarterly goals, including driving service production. - Responsible for hiring, training, and developing staff. This… Show more - Direct execution of service operations by leading the Midwest region's customer service and logistics departments.- Areas of focus include scheduling, repair quotes, equipment modernizations (large-scale projects), customer service resolution, service plan sales, parts ordering, inventory, and warehouse management.- Consistently meet and maintain departmental quarterly goals, including driving service production. - Responsible for hiring, training, and developing staff. This included developing and utilizing a hands-on four-phase training program. - Budget, forecast, and coordinate resources while collaborating as a leader across multiple teams in multiple regions.- Cross-trained staff from different departments, including sales intake, sales admin, and field service operations.- Group leader for ongoing companywide Wildsparq leadership training program. Show less

Freelance work has included nonfiction article, editorial, ad copy, website content, marketing releases, technical documents, e-zine contributor.Author, As Seen in a Mirror: Beginning of the End (2019, Black Rose Writing)Author, A Twilight in the Morning (2011, OakTara)Frm Editor, The AmerIcan Wedding Project ezineWriter, short film - TR: Renaissance Man (2010, Hearthstone Museum)Writer, live-mystery event - Haunted Hearthstone (2010, Hearthstone Museum)Writer… Show more Freelance work has included nonfiction article, editorial, ad copy, website content, marketing releases, technical documents, e-zine contributor.Author, As Seen in a Mirror: Beginning of the End (2019, Black Rose Writing)Author, A Twilight in the Morning (2011, OakTara)Frm Editor, The AmerIcan Wedding Project ezineWriter, short film - TR: Renaissance Man (2010, Hearthstone Museum)Writer, live-mystery event - Haunted Hearthstone (2010, Hearthstone Museum)Writer, short film - Angel of Love (winner of the 2007 Jury Award, WYSISYG Film Festival, San Fransisco)Writer, short-film - Clocks (finalist at the SAICFF in San Antonio, 2005)Producer, short film - The Pushtun (screened at multiple film festivals and international showings)Producer, short film - Island of Bliss (multi-film festival and online streaming)Producer, radio and cable television work (2007 to present)Music Composer & Orchestrator ~ experimental short film score, shorter piecesConductor ~ past position w/East Wisconsin Ensemble for four sessions. Show less