On site computer technician.

Provided Macintosh computer sales and services including warranty repair, installation, configuration and troubleshooting to travel to customer sites to perform hardware and software repairs. Handled multiple services calls daily, performing services such as installation and configuration of software; resolving software corruption problems; and replacing failed hardware components including logic boards, hard drives, memory and processors. Completed service repair documents for invoice and warranty reimbursement as necessary.

Brought on by company providing sales, training and service for Macintosh and Hewlett Packard computers to manage all customer service and training work. Planned daily service calls with technicians and met regularly with management staff to develop strategies for business development. Provided end-user support for hardware and software including Microsoft Office, web browsers and specialized quoting software for the printed forms industry. Maintained and upgraded Macintosh, Windows and UNIX operating systems.• Participated in aggressive continuing education to increase understanding of Apple, Windows and SCO UNIX technologies, enabling the company to obtain additional accounts by providing a wider variety of services. • Developed and managed customized FileMaker Pro databases including a mail order business database that provided order tracking capabilities and a point-of-sale database that was integrated with the corporate accounting system. • Designed, developed and implemented highly modular and expandable networks for the corporation and clients that supported up to 40 users using AppleShare IP and OS X servers.