World Financial Group (WFG) is one of the few companies of its kind in the industry today. WFG, an AEGON Company, is dedicated to serving the financial needs of individuals and families from all walks of life. World Financial Group Insurance Agency of Canada Inc. and WFG Securities of Canada Inc. are business units of Transamerica Life & Protection Division. Through L&P, the Transamerica companies offer a wide array of life and health protection solutions with a common purpose: to protect families and their dreams. In 1999, Transamerica was acquired by AEGON and became part of its worldwide network.As a part of an Aegon Company, we have the ability to cater an individual, family, or business need through the support of a non captive financial services platform. Because we are driven with a mission of "no family left behind"​, we believe in the need to provide financial education nationwide and are committed to helping families who are often misinformed or overlooked by other companies in the same industry. We partner with over 300 of the best companies delivering the best financial solutions for today's economy and projections of the financial futures that lie ahead.

This boutique staffing firm specializes in placing technology professionals with companies in Silicon Valley. Founded in 1994, MindSource has earned its reputation as a company that seeks total customer satisfaction, a key to its success with Fortune 500, mid-sized, and start-up companies that have demanding requirements. In the early 1990s, the MindSource name became synonymous with the highest caliber of talent both in staffing services and specialized IT project engagements.

Inbound/Outbound Call Center Representative for a Certified VIZIO TV Repair Company. Created, Assisted & Complete TV work order repairs. - Facilitated TV repairs as a middle man between the Client (Vizio), Customer and Technician to ensure that TV were repaired in timely fashion.- Handle 150-200 Inbound/Outbound calls daily ensuing customer satisfaction.- Answered, listened & Returned Voice Mail to customers.Handled Escalations for co-workers and assigned from supervisor.Maintain good relationships with customers to ensure that I neither made ITI or Vizio appear to be impartial towards customers’ needs.

- Worked inside retailers such as Best Buy, Frys, Costco, Sam’s Club, etc seeking to help customers save money and upgrade their television experience inside theirs homes with DirecTV.- Inquired from customers their utilities situation at home for television, internet and phone from their current providers.- Presented reliable information for customers to help them save money, upgrade their service or both with DirecTV.- Created positive relationships with employees and managers of the retailers to help make the experience more comfortable for the customers.- Assisted customers inside the retailer with needs with no relevance to DirecTV to help increase the customer service experience of the retailer.- Set and met quota goals for sales/installs for new customer to DirecTV- Dressed professionally daily, Came organized with material, Assisted in training new recruits to help build company.

- Assist customers throughout the store in selecting, purchasing and receiving coverage on various products throughout the store: - Provide excellent customer service throughout the day.- Promote add on items to help increase store sales.- Handle cash, gift cards, money exchanges when working cash register.- Have excellent knowledge of entire store inventory for customer service not only in my department but throughout the store.- Maintain a clean, friendly working area for customer to shop

- Inbound/Outbound Customer Service Center (Online Chats, Phone Calls)

- Take customer service escalations from Level 1 Customer Service representatives.

- Monitored Level 1 chats and guide accordingly (Green Text Online Chats)

- Handle “Tickets” (Unsolved Escalations) with unsatisfied customer using multiple forms and documents as well as make case-by-case decisions for customer satisfaction.

- Make reports on Level 1 representative progress as well as handle specific assignments given from Level 3 Managers (i.e. Customer Service Tests, Policy Quizzes & Monitor Calls/Chats) Given specific time frame to complete each assessment.


*****This was originally supposed to be a 6 WEEK Contract Assignment, however the contract turned out to last for 11 WEEKS! Originally 50 contract workers, I remained on assignment as one of the final 3 contractors.

CONTRACT ASSIGNMENT:- Appointment setter for heating and air conditioning installation or repair for all of Northern California, including: San Joaquin Valley, Central Valley and Bay Area.• Facilitated homeowners in reaching air quality control of their satisfaction within their time schedule.• Clarified appointments by making outbound calls to homeowners and technicians.• Referred customers to new merchandise offered by the company when necessary.• Computer skills required such software as Microsoft Outlook, Microsoft Word and company software for communication throughout the office such as:° Emails sent from one CSR to another to insure confirmation of appointments.° Emails sent to the dispatcher in case of scheduling error.° Hourly memos for new policies throughout the office.

- Actively serviced customers in person or by phone to information, events, and promotions throughout the shopping plaza.• Facilitated customer in direction in person or by phone of the location of the shopping plaza.• Referred customers to promotions and gift cards associated with the shopping plaza when necessary.• Submitted all sales and receipts for purchases made in front office in company system daily.° Computer skills required use of Microsoft Word, Excel and Outlook• Responsibly handled paperwork for over 70 stores throughout the shopping plaza concerning employee parking, maintenance, security and supplies.• Coordinated rest breaks via walkie talkie for all security and janitorial staff on duty• Prepared copies and emails of company notices to all stores located in shopping plaza.