Caleb Lee Email & Phone Number

Bethania, QLD, AU

Brisbane, Queensland, Australia

• Adhered to a daily schedule that includes a mixture of merchant support interactions. (Phones, online live chat (3 simultaneously) and emails)
• Respond quickly to merchants by prioritising assigned merchant tickets.
• Acted as a business coach and provided holistic business solutions to drive growth of revenueand retention.
• Completed essential follow-up documentation after each interaction.
• Engaged in human conversations with merchants to identify and resolve issues, and providecoaching/growth opportunities for their businesses.
• Offer holistic needs based solutions for merchants.

Brisbane, Australia

• Launched premium wall art online store
• Managed relationships with brand influencers and partners of the brand grow impact and revenue
• Strategised marketing plans
• Research and development of product design
• Designed wall art and created content fitting with brand
• Implemented strategies to increase site traffic, conversion rates, returning customer rate andaverage order value.

Brisbane, Queensland, Australia

• Initiated marketing and sales techniques to generate leads
• Manage accounts and client relationships
• Designed concepts and mockups for clients and promotional material
• Facilitated client strategy workshops to coach them in growing their business with my services.
• (Workshop consists of clarifying business culture, ideal customer, brand personality, benefits and value. While developing plans on driving awareness and develop revenue generation strategies)
• Discovered areas of improvement and strengths of clients business in order to tailor brand strategy

Brisbane, Queensland, Australia

• Current Traffic Control License
• Reported on-site hazards and risks
• Worked in a team environment
• Communicated professionally and directed traffic, pedestrians, workers and operators.
• Adhered to work health and safety practices

Brisbane, Queensland, Australia

• Maintained professional store presentation through effective merchandising
• Cash reconciliation / POS transactions
• Managed inventory and stock control including organising
• Diffused difficult interactions with customers
• Adhered to work health and safety practices
• Cleaned and organised all parts of the store internally and externally

Hillcrest, Queensland, Australia

• Developed systems and processes to track, manage and dispatch orders that needed embroidery and/or screen printing
• Designed mockups, concept art and templates for customers.
• Customer service (including answering phones, managing customers queries, questions andrevision of artwork)
• Operated and maintained multiple wide format Roland Sublimation printers
• Delivery and pick up of priority orders
• Quality assurance of embroidery and screen printing orders.