Caleb Lee Email & Phone Number

Bethania, Qld, Au

Brisbane, Queensland, Australia

• Adhered to a daily schedule that includes a mixture of merchant support interactions. (Phones, online live chat (3 simultaneously) and emails)• Respond quickly to merchants by prioritising assigned merchant tickets.• Acted as a business coach and provided holistic business solutions to drive growth of revenueand retention.• Completed essential follow-up documentation after each interaction.• Engaged in human conversations with merchants to identify and resolve issues, and providecoaching/growth opportunities for their businesses.• Offer holistic needs based solutions for merchants.• Advocating for merchants and the Shopify platform by communicating with stakeholders.• Intentional with self development through reflection, reviewing past interactions and preparing todiscuss growth opportunities with team lead in regular 1:1 meetings.• Proven track record of being incredibly resourceful and finding solutions even when there is noclear path.• Adapted to new processes and worked accurately in a fast paced, rapidly changingenvironment.• Proficient with technology paired with excellent typing skills.• Navigated difficult conversations/interactions with professionalism, understanding, patience andempathy.• Resolved technical issues that involved multiple internal stakeholders while maintaining positive positioning.• Employed technical troubleshooting skills and relied on resources to gather information, context, workaround and solutions.

Brisbane, Australia

• Launched premium wall art online store• Managed relationships with brand influencers and partners of the brand grow impact and revenue• Strategised marketing plans• Research and development of product design• Designed wall art and created content fitting with brand• Implemented strategies to increase site traffic, conversion rates, returning customer rate andaverage order value.• Continually learning new effective strategies to increase the impact and profitability of store.• Developed new product launches and projects to give our customers a high quality experience• Designed ad creatives and ran paid ads to produce desired outcomes (traffic, sales, awareness)

Brisbane, Queensland, Australia

• Initiated marketing and sales techniques to generate leads• Manage accounts and client relationships• Designed concepts and mockups for clients and promotional material• Facilitated client strategy workshops to coach them in growing their business with my services. • (Workshop consists of clarifying business culture, ideal customer, brand personality, benefits and value. While developing plans on driving awareness and develop revenue generation strategies)• Discovered areas of improvement and strengths of clients business in order to tailor brand strategy • (The client (Langshore Power) had strengths within the solar power systems, particularly with RV/Motorhome solar, residential solar and off grid solar/battery systems but needed to improve it’s positioning and clarify ideal customers. This niche positioning has allowed the client to add this as a sole source of income.)• Develop relationships with clients to position myself as a strategic partner to provide the best solutions for their needs• Spoke with key people in my clients business that could help with tailoring the best solution required. (Including working with marketing teams)• Staying updated on design trends and constantly improving design skills to ensure high quality output• Facilitated value conversations and the WHY conversations with clients to ensure we provide solutions that will affect their business positively• Designed and developed websites (Shopify/Wordpress/Custom) for clients based on the initiatives uncovered in strategy workshops.• Website examples: langshorepower.com

Brisbane, Queensland, Australia

• Current Traffic Control License• Reported on-site hazards and risks• Worked in a team environment• Communicated professionally and directed traffic, pedestrians, workers and operators.• Adhered to work health and safety practices

Brisbane, Queensland, Australia

• Maintained professional store presentation through effective merchandising• Cash reconciliation / POS transactions• Managed inventory and stock control including organising• Diffused difficult interactions with customers• Adhered to work health and safety practices• Cleaned and organised all parts of the store internally and externally

Hillcrest, Queensland, Australia

• Developed systems and processes to track, manage and dispatch orders that needed embroidery and/or screen printing• Designed mockups, concept art and templates for customers.• Customer service (including answering phones, managing customers queries, questions andrevision of artwork)• Operated and maintained multiple wide format Roland Sublimation printers• Delivery and pick up of priority orders• Quality assurance of embroidery and screen printing orders.• Worked in high pace office to meet deadlines• Managed multiple projects simultaneously (Ranging from 10-20 different projects)• Demonstrated proficiency in Adobe Suite (Illustrator, Photoshop & InDesign)• Lead Creative Direction on multiple projects• Followed creative briefs with attention to detail• Managed embroidery and screen printing process. (Out of house and offshore suppliers ofembroidery and screen printing)