Caleb Wilson Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, Us

Responsible for all facets of IT infrastructure, including wiring, voice, LAN, WAN, WLAN, data center environment, data center technologies, server, storage and application basis for all America’s portfolio. Additional responsibilities include global network tower team lead and regional service delivery manager for all vendor services delivered in North America.

Norwalk, Connecticut, Us

Currently responsible for the client relationship and management of a fortune 100 company's global network for Xerox.

Chicago, Il, Us

I have been responsible for assembling and managing a team of 8 individuals responsible for all infrastructures related to IT communications and the security of the infrastructure resources. I utilized my performance management skills to attain the highest levels of customer service satisfaction, the lowest numbers for incident resolution, the most projects delivered on time. I was responsible for almost all of the creation of the team’s process and roles as it pertained to interactions with the business. I was also responsible for implementation of these processes and provided analytic feedback to executive management on our successes. I performed quarterly gap analysis of all the positions that reported to me; project management, network architect, network engineer, mobile analyst, messaging engineer, and learning interns and cross-trained or hired based on needs and resource availability. I had the opportunity to take on oversight and chair the committees for several areas of infrastructure related securities, including but not limited to; mobility practices, mobility application development and use, application security, Self-Serve Kiosk PCI compliance, network Sarbanes-Oxley compliance, Wireless regulatory compliance, firewall, load balancing, LAN/WAN and physical infrastructure security compliance. I worked closely with our physical security teams in our mall offices as well as with our corporate director of security to ensure their business needs were met and infrastructure services were provided to regulatory standards in all areas of surveillance infrastructure, communications and emergency response. I also had the opportunity to own and/or chair committees for the standardization and implementation of many of the policies and procedures that related to the teams responsibilities.. Finally, I was also responsible for all vendor management including our outsourced resources in Bangalore India as well as their performance and delivery.

My role with Health Contact Partners was a fast paced and exciting one engaging in creating an IT direction for a startup company. In this role I was responsible for all functions of information technology and the relationship to the business. In this role I understood company direction and business needs and translated those to IT positions. I created security process and procedures for all facets of the technology platforms including our Avaya call center suite and our custom designed call center software, insurance data collection software and databases and telephone nurse triage software. I worked with the development teams directly every day to build in required regulatory compliance and security protocols in all our custom built software. I managed the IT team and participated in the executive committee on business direction and needs. I took on the role of compliance officer as it related to physical security of all IT related HIPAA and URAC compliance including reporting, auditing and analytics.

Itasca, Illinois, Us

Responsible for architecture, implementaiton and support of Systems and Networks.

Roseville, Mn, Us

Eden Prairie, Mn, Us

Bachelor Of Arts In Computing, Management Of Information Technology Resources

Political Science