Caleb Wolfe Email & Phone Number

I sniff out videos with the potential to go viral and monetize them.

Remote

-Utilized a keen eye to proofread and edit errors helping to improve the technique of the writers as well as to produce quality content that directed traffic to companies like Enterprise, Indeed, and Chase-Implemented the AP Stylebook guidelines to create professional content while using creativity to mold engaging articles to increase traffic to client websites-Enforced strict client and brand style guidelines and fact checked 350+ articles for accuracy to ensure clients received accurate content in the shortest amount of time-Researched trends and relevant information to ideate topics for articles and to fact check during editing-Adapted to a new CMS to accept offers, edit articles, and correspond with writers and project managers in regards to the project

Los Angeles, California, United States

-Mastered and trained employees on the use of a POS/CRM system designed to book appointments and track service and retail data-Utilized expert communication skills and transparency among clients, employees, and peers regarding promotions, contests, maintenance needs, and discipline to provide the best experience resulting in no less than 95% client satisfaction and retention based on InMoment feedback-Managed 15 employees and helped to develop performance improvement plans to increase productivity, profit, morale, and employee retention

Los Angeles, Ca

-Received incoming service requests, input package deals, and managed sitter schedules on a unique CRM specifically built for The Pet Staff-Resolved client complaints and inquiries quickly and compassionately to keep client retention high-Acted as liaison between sitters and clients; dealing with complaints, concerns, and reminders to maintain a hassle-free service for both parties