Caleb Wong Email & Phone Number

California, United States

San Francisco Bay Area

Recruiting Coordinator | Interview Scheduling | Talent Acquisition | AI Integration | Process Optimization• Coordinated and scheduled over 350 interviews for Engineering roles, including AI/ML, Software Development, Data Science, etc • Facilitated key aspects of operations, contributing directly to Talent Acquisition and product development initiatives. • Leveraged AI to code Chrome Bookmark that copies candidate details in our in-house built ATS, saving hours of time and eliminating data entry mistakes. • Ensured optimal reach and functionality of Applicant Tracking System and Excel Worksheet tracker, working to ensure the highest level of experiences for clients and end users. • Expanded functionality of applications, increasing productivity for all internal users.

San Francisco Bay Area

Swimming Pool Service Technician | Route Planning | Customer ServiceAs a Swimming Pool Service Technician, I combined technical expertise with a passion for delivering outstanding customer experiences. • Efficient Route Planning: Helped plan and optimize pool service routes, ensuring timely visits to clients’ properties to streamline scheduling and dispatch operations. By automating route optimization, I enhance productivity and reduce travel time. • Customer-Centric Approach: Actively listened to customer concerns, answered questions, and provided personalized solutions. Whether it’s routine maintenance, water quality checks, or equipment repairs, I ensure that every interaction leaves our customers satisfied and confident in our services. • Safety and Compliance: Adhered to health and safety regulations, ensuring that workstations are organized and hazard-free thus contributing to the overall well-being of our team and our clients.

San Jose, California, United States

Healthcare Professional | Patient-Centered Care | Data Management | Multidisciplinary CollaborationAs a dedicated healthcare professional, I have contributed significantly to patient-centered clinical care procedures at a regional hospital. My role involved collaborating with multidisciplinary teams to deliver evidence-based, compassionate support. • Consistency of Care: Ensured consistent quality of care within a high-volume facility serving millions of patients annually.• Appointment Setting Precision: Meticulously managed appointment scheduling, adhering to healthcare regulations and industry standards.• Accurate Documentation: Thoroughly evaluated patients and meticulously reviewed medical documentation to ensure accuracy.• Translation Services Coordination: Coordinated translation services for 15% of patients, confirming appointments and providing essential information.• HIPAA-Compliant Data Management: Handled a high volume of confidential patient data while strictly adhering to HIPAA regulations.• Collaboration with Specialized Practitioners: Worked closely with specialized practitioners to coordinate comprehensive care for patients with respiratory ailments, cardiac issues, chronic conditions, severe trauma, mental health conditions, critical injuries, and neurological disorders.

Milpitas, California, United States

Barista and Barista Trainer | Guest Experience | Order Processing | Workstation OrganizationAs a dedicated barista and barista trainer at Starbucks, I contributed significantly to creating exceptional guest experiences.• Training and Mentoring: Successfully trained and mentored new kitchen staff members, improving training efficiency and overall team productivity.• Guest Experience: Worked diligently to deliver the highest caliber of guest experiences in a fast-casual restaurant setting.• Order Processing: Efficiently processed customer orders for coffee beverages, ensuring alignment with industry best practices and client service standards.Handled High-Volume Orders: Handled orders totaling over $20,000 each month, promoting consistency of service.• Workstation Organization: Maintained clean and organized workstations, ensuring compliance with health and safety regulations.

Certificate Of Completion, Project Management

Year Up is an intensive career development program with 250 corporate partners, college-level courses, professional training.

Certificate Of Completion, Project Management, 4.0 Gpa

Courses: • Agile Project Management (SCRUM, KANBAN, XP, LEAN) • Business Communication • Career and Workplace Communication • Fundamentals.