• Part of a supportive 50+ member community focused on gaining experiences to excel in business, engineering, consulting, finance, tech, and other competitive careers• Participate in weekly meetings and professional development training through DLT's 3-semester curriculum• Gained interview preparation, coaching, and mock interview experience through DLT workshops

• Escalating end-users to the appropriate department within the University of Minnesota if issues cannot be resolved from the first contact• Creating service tickets using TeamDynamix to document and replace defective equipment or resolve software requests• Answering incoming phone calls, emails, and live chat messages using VoiP and Beyond Trust to troubleshoot technology issues

• Developed lesson plans and teach Python to students at a high school level.• Conducted weekly programming workshops, guiding students in Python coding exercises.• Provided one-on-one support to struggling students, improving their understanding and confidence in programming concepts.

Strategic thinking in a fast-paced environment to effectively cut down wait times and provide great customer service in positions such as host, take-out specialist, and expeditor.

Provided great customer service by utilizing quick thinking in a fast-paced environment in multiple positions, such as cashier, self-checkout supervisor, and returns.