Cale Connour, Capm, M.Ed Email & Phone Number

Paris, Île-De-France, France (Remote Employee)

- Managed US/international accounts including; Amazon Career Choice, Calbright College, Dentsu (Japan) Deliveroo (UK) and Guild Education- Primarily responsible for account health and account renewal- Worked alongside Sales Executives to ensure account growth and program pricing initiatives- Implemented client accounts and products ranging from five to seven figure contracts

Greater Milwaukee Area

• Served as the consultant and strategic advisor for Enterprise-level accounts for large insurance brokerage firms such as Arthur Gallagher, Alliant, and Foundation Risk Partners• Actively worked to maintain client retention goals • Implementation of new Insurance Tech software tools such as content management services, prospecting tools and other benefits, and property/casualty-related products used by insurance producers• Presented product overview workshops on best practices and how to use the software to produce time savings• Worked directly with Account Executives (C-level) on account strategy, Return on Investment, and business reviews• Facilitated on-site partnership reviews with executive business leaders regarding future account alignment

Delafield, Wi

• Strategic advisor for 10 national client accounts, including several Fortune 500 companies such as Capital One Financial, Allstate, Esurance, Liberty Mutual, Johnson Controls, Aon, and LG Electronics• Led client application onboarding, which included product implementation, alignment on success criteria, end user training, and confirmation of technical requirements • Assisted in the implementation of Applicant Tracking Systems• Facilitated on-site partnership reviews with executive business leaders regarding future account alignment

Waterford, Wi

• Served as the Project Leader for 8-10 client account implementations, at any given time• Assisted clients with the implementation of a mobile workplace application that allows their company drivers to capture business miles and obtain tax-free reimbursements• Directly worked with both National and Small Market Business sales professionals to implementation client programs onto the Runzheimer platform • Set up implementation meetings with clients to discuss tactical & strategic objectives and specific financial goals• Facilitated client introduction to the product implementation design process, and organize project status and transition meetings with the client & internal project team• Conducted client training sessions regarding product usage and best practices • Uploaded and maintained internal client SharePoint locations that contain technical documents, implementation details, and overall program design specifications• Worked as the departmental point person on the topic of how clients view, interact with, and utilize the analytics tools being provided to them through an internal web server

Greater Milwaukee Area

*Contract position•Served as a Project Manager on the Capital One Debit Implementation project• Managed three separate work streams, including Integrated Voice Response, Network Data Mover, and Systematics (SNA)• Regularly worked with client point of contacts regarding action items, standing meetings, and weekly updates on project status and progress• Organized weekly standing status meeting with internal and external teams; arrange meeting agenda, minutes, and action items; and document appropriate paperwork• Updated and organize project documentation, including uploading project files to SharePoint and reviewing individual action items to revise the completion status• Arranged for and attend client on-site visits; work with the client to understand their overall objective for their visit and collaborate with them to document action plan and milestone listing

Sussex, Wi

• Operated as a project manager for sustainment engineering• Spearheaded a standardization project for a test engineering sample analysis process; developed and wrote two standardized tutorial documents as part of the project• Chosen by senior management to work on a end-of-year sales campaign, along with six other individuals, which produced more than $200,000 for the company in three weeks; contacted existing customers to explain and promote an equipment upgrade • Calculated and reported data analytics for weekly and monthly CPI and SPI metrics• Collaborated with Order Management department to track shipment data for new customer orders • Served as project manager for a corporate goal team assigned to execute knowledge transfer between the Field Service and Engineering departments

Sussex, Wi

• As part of a Corporate Taskforce focusing on cost-savings, performed Data Analytics, IT and general tasks for a project team that helped the company save over $250,000 in eight months• Served in the capacity of MS SharePoint point-person; developing and managing Workspaces and overseeing the transition of files from previous Teamsites locations• Created weekly reports that included both qualitative and quantitative statistics

Dayton, Ohio Area

• Managed five student apartment buildings composed of students in sophomore to graduate class standing• Supervised two graduate level Residence Coordinators in their day-to-day responsibilities involving Resident Assistant supervision, student case adjudication, hall programming, and on-call tasks• Facilitated a yearly fiscal budget involving programming, office supplies, and travel funds

Bloomington, Indiana Area

• Co-managed a residence center consisting of 1,000 predominately first year students• Co-managed a yearly operational budget • Worked with fitness industry representatives to upgrade and maintain facility’s fitness equipment

Master’S Degree, Higher Education/Higher Education Administration, 3.46 Gpa

Activities and Societies: Graduate Assistant Award for Excellence - 2006 Residence Director of the Year - 2006Emphasis in Student Affairs

Bachelor’S Degree, Geography