Cale Fleehart Email & Phone Number

Lee'S Summit, Mo, Us

Kansas City, Kansas, United States

Provide in-depth support to AWG customersExcellent customer service skillsEffectively logs all system support incidents and requests through the use of AWG’s problem ticket system. Ensure that incidents are managed and updated regularly for the purpose of tracking the resolution of the incidents and providing timely feedback to the customer.Understand workflow with Applications Development, Networking, Google, Security and other teamsAdvanced overview of our system monitoring tool, NagiosBe able to Identify circuits and understand network drawingsOutside vendor escalation for AWG issuesEffectively communicates verbally and in writing to all parties involved in a support request.

United States

Independence, Missouri

USA Olympic Archery Coaching level 1

Lee'S Summit

Responsibilities: · Run bulk process, mainframe, and terminal scripts· Apply programming procedures to analyze, modify, maintain, and test complex Access databases· Research and analyze problems to determine the most appropriate resolution procedure· Explained technical concepts in layman’s terms· Assist with process related documentation and improvement· Meet project deadlines in a timely fashion· Worked with CIRT and other response teams to find a final end solution for end users· Logged all events and problems and their resolution in database· Maintain status reports and open communication with management, supervisors, co-workers, CIS IT, and government employees when needed· Identified and suggest possible improvements on processes and procedures

Lees Summit, Missouri

· Served as the first point of contact for end users seeking technical assistance· Performed remote troubleshooting through diagnostic techniques and pertinent questions· Determined the best solution based on the issue and details provided by effected users· Explained technical concepts in layman’s terms· Walked customers through the problem-solving process· Directed unresolved issues to the next level of support personnel when necessary· Worked with CIRT and other response teams to find a final end solution for end users· Logged all events and problems and their resolution in database· Passed on any feedback or suggestions by customers to the programming team· Identified and suggest possible improvements on processes and procedures

· Used specific government systems to complete daily tasks· Created detailed reports using Access databases· Reviewed documents in alien files for name/date of birth variations· Used Checklist to review file for final completion· Reviewed clerks work for possible errors· Trained clerks on new tasks· Composed SOP changes to be implemented· Collaborated with supervisors to achieve team goals· Contractor liaison representative

Independence, Missouri

Computer And Information Sciences And Support Services

Education record