Calen Dallavis Email & Phone Number

United States

• Successfully lead a team of seven through a world-wide pandemic, an organization-wide reorganization and a department-wide restructure where roles and responsibilities shifted 180 degrees.
• Converted in-person training facilitation to virtual with zero downtime and no disruptions to client’s workflow.
• Maintains an awareness of wider cross-client issues, developing solutions which potentially help multiple clients at one time.
• Synthesizes new solutions to stakeholder needs through creative usage of existing resources.
• Delegates direct team by being mindful of the team and the wider department workload and strives to develop reusable solutions to drive overall team efficiency
• Launched a new learning management system to house FreeWheel Academy: FreeWheel’s source for live and self-paced learning plans.

Chicago, Illinois

• Lead eLearning team of four who were responsible for training over 600 agency clients on the Strata system.
• Developed a syndicated training calendar of Live sessions for clients to attend to remediate repetitive training sessions across clients.
• Researched, contracted and moderated twice a year training summits of the eLearning team, the onsite training and account management teams.
• Served as an account manager for one of Strata’s largest US based clients. Maintained a successful relationship despite product obstacles and was vital to getting them to sign their renewal each year.
• Submitted and maintained departmental and personal budgets and travel plans.
• Consulted and served as an onsite Subject Matter Expert for the OneStrata APAC project and attended and lead client knowledge ramp up meetings in Malaysia and India.

Strata - Chicago

• Developed and edited self-paced training videos through the use of Camtasia
• Delivered one on one client trainings virtually.
• Managed and maintained the department’s private YouTube channel and uploaded video content to the Support Knowledgebase
• Organized multiple team lunches, dinners and outings for the twice annual All Trainer Summit
• Maintained SalesForce client records
• Served as primary training contact and account manager for over 200 one to two user clients. Installed software updates, reviewed latest enhancements and trained new clients on the full system workflow.

Chicago, Illinois

• Developed and edited self-paced training videos through the use of Camtasia
• Delivered one on one client trainings virtually.
• Managed and maintained the department’s private YouTube channel and uploaded video content to the Support Knowledgebase
• Organized multiple team lunches, dinners and outings for the twice annual All Trainer Summit
• Maintained SalesForce client records
• Served as primary training contact and account manager for over 200 one to two user clients. Installed software updates, reviewed latest enhancements and trained new clients on the full system workflow.

Strata - Chicago

• Managed and maintained over 100 individual clients. Installed Strata software and SQL databases to client’s servers, upgraded Strata software, trained new clients on the full system, reviewed latest enhancements and.
• Traveled 75% of the month while maintaining a specified budget. Organized travel arrangements submitted expenses on time and covered the territories of: Texas, Oklahoma, Missouri, Illinois, Las Vegas. Colorado, Detroit.
• Acted as the Strata subject matter expert internally for product meetings and new client pitches.

Master Of Arts - Ma, Management

Specialization in Diversity & Belonging

Bachelor Of Journalism And Mass Communications, Advertising