Calen Johnson Email and Phone Number

Key Responsibilities:Data Analysis and Interpretation: Conduct in-depth analyses on large and diverse datasets to extract valuable insights, identify trends, and draw meaningful conclusions.Statistical Modeling and Predictive Analytics: Apply advanced statistical techniques and predictive modeling to forecast trends, evaluate risks, and guide data-driven decision-making.Data Governance and Quality Assurance: Implement and maintain robust data governance practices to ensure the accuracy, completeness, and reliability of information.Collaborative Insights Delivery: Work closely with cross-functional teams, including business analysts, data engineers, and stakeholders, to deliver actionable insights that drive strategic initiatives.Dashboard Development and Reporting: Design intuitive dashboards and reports to visually represent complex data, facilitating easy understanding and interpretation for stakeholders.Data Strategy Development: Contribute to the formulation of data strategies that align with organizational objectives and drive competitive advantage.

Used data analytics to help companies understand their licensing positions and better prepare for software audits.Collaborated on the creation of data collection tools allowing clients to gather data more efficientlyReviewed and revised dashboards showing client positions to communicate data outcomes Automated the cleaning and visualization of data-collection scripts, saving six hours per engagement

Domains Project Assistant Transitioned product knowledge base to an independent domain and saved $80,000 per yearProvided tier-two support for BYU Domain issues through domain name and server management. Improved the performance and layout of the BYU domain homepage, which increased user productivity by 10%Operations and Support SupervisorManaged a call floor of 25 analysts averaging 200 customer contacts per hourSet goals with and evaluated seven computing specialists on a bi-weekly basisProposed solutions to major employee pain points and improved employee retention by 15% Major Incident Coordinator Coordinated resolutions for outages affecting 30,000 users, reducing downtime and improving user experienceImproved documentation and response time of outages by 24% through training and leadershipComputing Specialist Automated a spreadsheet with VBA for performance management, saving management 75 hours per quarterHelped plan and execute office activities for over 100 employees as part of the Employee Engagement Team.Completed Senior Analyst advancement training 75% faster than management expected

Helped automate the cleaning of data for Microsoft Licensing Audits, saving the team 10 hours per engagementWrote VBA scripts and formals to help clean large data setsResearched products and licenses to build license positions for clients

Authored criteria and tests for filtering innovations and product ideas, reducing analysis time by 20%Orchestrated and guided meetings between creative teams and senior partners, allowing for idea validationHeaded a team of Analysts to validate the profitability of new software innovationsExecuted market landscape research to inform senior partners of industry conditions

Updated and flashed Computers and Transmission Control modules for automobilesIncreased Business to Business sales in the region by 30% through personal solicitation and sales pitchesReduced response time by 50% through an on-call system