C. Alexander Watson Email & Phone Number

Portland, Or, Us

During my time working as a restaurant server, I collaborated with other front of house and back of house staff to ensure efficient and effective restaurant operations. I took pride in providing excellent customer service and maintained a 98% positive customer feedback rate. Whenever customers had inquiries or complaints, I responded promptly and resolved their issues in a professional and timely manner. My dedication to maintaining a positive customer experience helped to build customer loyalty and contributed to the overall success of the restaurant.

I worked as a Food Courier for DoorDash, where I coordinated over 1000 deliveries. I was responsible for devising a fluctuating work schedule for areas and days with the highest demand for orders.I maintained quality time management and ensured that orders were completed in a timely manner while maintaining safe driving practices. Throughout my time at this job, I regularly communicated with customers and updated them on their orders.

Beaverton, Oregon, United States

In my role as a Technical Support Specialist for Nike, I provided hardware and software support services to onsite clients. I was responsible for maintaining knowledge of end-user security practices, asset management and deployments, end-user app and network troubleshooting, and user policy management. One of my key responsibilities was tracking and resolving 100+ customer incidents and requests per week through the ServiceNow ticketing tool. I worked with Symantec products including Endpoint Protection, Bitlocker, SCCM, and RDP to diagnose end-user system failures and implement repair solutions. Additionally, I diagnosed printer and other peripheral device failures and implemented repair solutions to ensure that our clients received the highest level of technical support. Through this role, I gained valuable experience in retail and technical support, as well as in maintaining and repairing hardware and software systems.

Los Angeles County, California, United States

During my time as a Honda Brand Ambassador, I had the opportunity to give back to the community in numerous ways. Collaborating with a team, we organized and executed charity drives and park cleanups, resulting in positive impacts on the community. I took pride in representing the Helpful Honda brand and providing exceptional customer service, which resulted in increased customer satisfaction. Through these experiences, I learned how to work as part of a team and gained valuable skills in communication and organization. I am excited to bring these skills to a new role and continue making a positive impact in the community.

At RIVERSTREAMZ, LLC, I worked as a Call Center Representative providing level 2 technical support. My responsibilities included receiving and making calls to voting sites, writing, editing, and escalating tickets, and troubleshooting over the phone. I worked in a team-oriented environment where I was responsible for performing software and IP configuration of iPads/Pollbook intended to be used for voting locations in the Greater Los Angeles area. Additionally, I was in charge of setting up Pollbook devices for voting locations, which required flushing DNS and assigning IP addresses in correspondence with voting locations. Overall, my experience at RIVERSTREAMZ, LLC allowed me to improve my technical and communication skills, and work effectively in a team-oriented environment.

Los Angeles County, California, United States

One of my main achievements during my time at RIVERSTREAMZ, LLC was deploying and supporting 116 voting stations for the city of Los Angeles. Throughout my time in this position, I provided excellent customer service and troubleshooting for necessary equipment, including iPads, ballot marking devices, routers, and more.

Richfield, Ohio, United States

As a Dock Worker at FedEx, I learned the value of hard work and dedication. My duties consisted of safely loading and unloading freight from trailers using various lifting methods including forklifts, pallet jacks, etc. I took pride in my work and made sure to prepare, inspect, and clean trailers before loading freight. I made sure to review freight bills for special instructions and inspect freight for damage, ensuring that each package was handled with care. Through my hard work and diligence, I was able to contribute to the success of the company and develop valuable skills in logistics and warehouse management.

Akron, Ohio, United States

Working at the Student Technical Support Service Desk at the University of Akron was a crucial point in shaping my core abilities that I would continue to use throughout my career. As a technical support staff member, I learned the importance of effective communication and collaboration, which allowed me to work effectively with a diverse group of people. I also developed strong analytical and problem-solving skills, which were essential in diagnosing and resolving technical issues. Additionally, my attention to detail and ability to multi-task enabled me to manage and prioritize tasks effectively, ensuring that all issues were resolved efficiently. Overall, this experience allowed me to develop a strong foundation of technical knowledge and skills, which I have continued to refine and apply in my subsequent roles as a Technical Support Specialist.