It Technician
Current
Freelance
Edmonton, Canada Area
My responsibilities include taking in service requests via email, phone and face to face customer interactions.Troubleshooting various issues with PC hardware and or software.Building custom PCs.Troubleshooting network related issues.Configuring new networks eg SOHO.Virus, malware, trojan, and spyware removal as well as implementing preventative measures to avoid another infection. Educating users on safe computing.Performing maintenance on PCs via Phone, Remote desktop, in the shop, or at a clients location.Processing payments for services offered.Processing invoices when required.Building/Improving on software for Android, Linux, and Windows Operating systemsPerforming security and network audits when requestedPerforming diagnostic in order to provide my customers and clients with a clear idea of what is causing an issue with their systemPerforming hardware and software maintenance on Mac OS X based devices and submitting RMA's to Apple as needed,Performing diagnostics on cellular devices and repairing as required IE: Removing malware off of Android based devices and repairing screens, charging ports, or buttons on cellular devices,Maintaining linux based servers (RhEL) and freeBSD, and workstations (Debian, Ubuntu, Gentoo, Arch Linux, and Fedora)Testing and reviewing new hardware as needed.Performing data recovery operations VIA software and some hardware methods