Danielle Calhoun Email & Phone Number

Lancaster, New York, United States

• Worked as part of a dedicated account to provide services to a large retail bank. • Coordinated with the marketing team regarding campaign incentives and assisted the team with promotion execution, qualification, and tracking of targeted marketing campaigns. • Planned proactive pre-launch campaign activities, including testing and ongoing monitoring.• Assisted with process mapping, introduction of proper process & output control testing, production monitoring, and reporting. • Worked with marketing, product, and analytic teams on campaign setup, tracking and fulfillment.• Queried internal systems and data marts to develop and audit waterfall reports and assist with promotion inquiries. • Queried data as needed for reporting and ad-hoc analysis on promotion responders. • Provided recommendations to management/marketing regarding infrastructure, operating guidelines and procedures, audit and business reporting, and timely issue resolution.

• Initiated, prepared and executed client kick-off for higher education fundraising campaigns and/or admissions recruitment campaigns, including client communications, comprehension of specific campaign goals, brainstorming strategies and solutions, and any other recommendations.• Responsible for backend implementation of campaign needs including scripting, integration of dialing software and digital communications, and maintaining a partnership with other marketing and direct mail fulfillment providers. • Offered innovative solutions and products to ensure client retention and success. • Familiar with merchant account providers such as Blackbaud, Authorize.net, Stripe, PayPal, etc• Worked closely with development team to integrate merchant account providers into proprietary dynamic direct marketing websites, as well as provided feedback from testing procedures and any bugs that might occur. • Joined daily development and design calls to brainstorm, build, test, and implement reporting processes, client-facing user interfaces, and features/tools for internal team-use, using Agile methodology. • Initiated development to assist with automating repetitive tasks, improve efficiencies, and streamline user experiences. • Prepared necessary data files for phonathon and direct marketing purposes prior to loading into their respective standalone systems. • Coordinated and executed the production of pledge fulfillment materials with vendor partners.• Reviewed phonathon data daily to fix any potential errors and review for accuracy, as well as to provide feedback to encourage calling agent training and success. • Responsible for the daily ordering of pledge fulfillment pieces as well as tracking, maintaining, and ordering the reminder pieces based on client requested schedules. • Maintained open line of communication for any and all client needs. • Acted as liaison between Shift and vendor partners as needed for both technical issues and operational tasks.

Schenectady, New York - Remote

• Reviewed contracts, services, and solutions for prospective clients and current clients. • Reviewed pricing and margin reviews for reporting purposes to clients. • Initiated, prepared and executed client kick-off which included client communications, comprehension of specific campaign goals, brainstorming strategies and solutions, and any other recommendations. • Responsible for backend implementation of campaign needs including scripting, integration of dialing software and digital communications, and maintaining a partnership with other marketing and direct mail fulfillment providers. • Prepared necessary data files for phonathon and direct marketing purposes.• Offered innovative solutions and products to ensure client retention and success. • Coordinated and executed the production of pledge fulfillment materials with vendor partners.• Maintained open line of communication for any and all client needs.

Schenectady, New York - Remote

• Reviewed daily data sync via Joomla CMS for any discrepancies that needed to be corrected or earmarked for review by clients.• Ensured data fields were complete and accurate for reporting purposes.• Responsible for pulling reports and reviewing their presentation and accuracy for each client.• Routinely created reports as requested by client, or updated existing reports to capture all necessary data. Experienced with adding, updating, or deleting parameters and their settings as needed within Joomla.• Comfortable with generating reports via command line interface.• Responsible for using PledgeMine to fulfill client mailing material. This included adding the data file and reviewing each batch piece by piece to ensure accuracy.• Also responsible for using MailWorks to fulfill client mailing material. Maintained an open line of communication with their staff in order to proofread and approve all mailing material.• In charge of sending daily e-mails to all active clients to give a summary of the previous shift and include a solicitation report for their review.

Schenectady, New York - Remote

• Responsible for creating, updating, and maintaining the back-end scripts used for educational fundraising campaigns.• Used built-in logic functions based on specific parameters requested by the clients to ensure scripts behaved a certain way when specific conditions are met.• Commonly used Javascript when the built-in functions were not robust enough to handle necessary logic, or when a problem was identified during data analysis that needed to be rectified.• Maintained contact with direct supervisor and manager to ensure timelines were met and that all details were addressed by clients.• Routinely cleaned constituent data to prepare it for loading into the dialing system.• Responsible for accurately and efficiently loading constituent data into the back-end dialing system and ensuring that it worked with the programmed scripts.• Tested all scripts to ensure load time was maximized, presentation was as expected, logic was functional, and that there were no Javascript errors or other exceptions. Addressed any issues that were found.

Schenectady, New York - Remote

• Acted as a liaison between the company and hosted account representatives and their student staff members. • Commonly performed data analysis and offered recommendation on how to effectively boost conversion rates and contact rates. • Met individually for training of student staff members and followed up with monitoring and feedback. • Responsible for sending daily e-mails to all hosted clients to give a summary of the shift. • Worked as a team with in-house supervisors to prevent and correct common data entry errors and technical difficulties.

Schenectady, New York - Remote

• Responsible for calling alumni to ask for new or continued support of the annual fund of many different institutions of higher learning. • Maintained accuracy when updating all demographic information on each phone call. • Comfortable with VoIP systems including iNexus SoftPhone and EyeBeam. • Worked to convert pledges from mailed letters to credit cards. • Worked on many different campaigns and segments within campaigns for colleges in different states. • Responsible for correctly coding each phone call to ensure the efficiency of the databases and lead population.

Remote

• Responsible for checking potential article leads for duplicate records in a timely and accurate manner. • Responsible for checking and revising potential article titles for grammar, spelling, and content within the parameters established by the company. • Maintained accuracy standard set by the company while proceeding with all tasks given. • Chosen to work on special projects when they became available, completing them within the timeline constraints needed. • All work was done remotely and with no supervision. • Passed quality assurance standards during the review process.

Groton, Connecticut - Remote

• Responsible for maintenance of a text-based database driven, multiplayer website. • Experienced in updating and correcting coding for the HTML, MySQL, PHP and javascript components. • Routinely wrote simple to moderately complex scripts when the need arose. • Commonly assisted customers with troubleshooting and other customer service issues. • Obtained knowledge and experience of running a small business in the State of Connecticut.

Niantic, Connecticut

Level I• Responsible for discrepancy management and associated tasks related to data management of clinical trials databases. • Commonly performed the following data related activities: discrepancy review, DCF creation, DCF resolution, database updates, project index review, and listing generation and review.• Responsibilities also included training and mentoring, and project notebook creation.• Provided accurate, timely, and consistent review of data to study sponsors and other internal clients to support the study timelines.

Geneseo, New York

• Experienced with alumni relations. • Called alumni to ask for renewal of support for the fund and to update personal information. • Informed alumni of news and events on campus. • Experienced with several computer-based demographic programs.

Williamsville, New York

• Experienced in guest and client relations.• Answered and directed phone calls, greeted and directed walk-in clients, and performed data-entry tasks for other departments within the company. • Familiar with health privacy and medical confidentiality rules and regulations.

Ba, Psychology

Activities and Societies: Sigma Gamma Phi, Psychology Club, Charity Walks, Philanthropy, Volunteer Work President and House President.

Associate Of Arts And Sciences - Aas, Web Design & Www Programming, 3.92

President’s List each semester, recipient of Excellence in Web Design Award

Nys Advanced Regents Diploma

Activities and Societies: L.E.A.D. Member of L.E.A.D. Graduated with an Advanced Regents Diploma.