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Entrepreneurial product and customer success leader - blending product and user experience design to deliver effective and delightful customer experiences. Over the past 15 years, I've been deeply involved with new and emerging technologies that enable unique user and customer experiences in various B2C and B2B industries.Key Accomplishments:1) Founded and launched a consumer electronics startup within Fortune 250 company, growing the customer base to thousands of users2) Launched multiple B2C smart energy products, both software and hardware, driving an increase in both customer acquisition and retention of residential retail customers3) Delivery of enterprise SaaS application integration projects with privately-held, multi-billion dollar companies4) Fully reimagined and redesigned the UX and UI of an enterprise SaaS e-commerce & sales application based on user observations and feedbackSpecialties:Product Management, Customer Success Management, Business Model Design, Design Thinking, Customer/User Experience, Vendor Relations, Product Marketing, Strategic Partnerships, New Business Development, Lean & Agile Product Development, Full Stack Marketing, Service Design, Technology AssessmentIndustries & specialties:Smart Grid, Smart Energy, Connected Home and Home Automation, eCommerce, Sales Platforms, Consumer Electronics portable charging devices, Industrial Metals, web and mobile platforms
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President And CeoProjektrDallas, Tx, Us -
Vice President Of Platform | ProjektrMaas Companies, Inc. Jan 2024 - PresentIrvine, California, Us -
Managing Director | ForsiteproMaas Companies, Inc. Jun 2022 - Jan 2024Irvine, California, Us
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Senior Director Of Product ManagementMaas Companies, Inc. Jan 2021 - Jun 2022Irvine, California, Us
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Vice PresidentProjektr Jan 2024 - PresentIrvine, California, Us
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Managing DirectorProjektr Jun 2022 - Jan 2024Irvine, California, Us
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Senior Director Of Product ManagementProjektr Jan 2021 - Jun 2022Irvine, California, Us
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Product Executive ConsultantSelf-Employed Aug 2019 - Jan 2021Providing product management and customer success strategy and best practices to growth stage software companies. Assisting clients with establishing and growing high-performing product teams through definition and implementation of disciplined approach to product management, led by vision, strategy and organizational objectives.
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Chief Product & Marketing OfficerFields Residential 2018 - Dec 2020Dallas, Tx, Us• Successfully developed and launched a construction and project management software for our real estate development and construction team, resulting in over 40% reduction of team efforts on manual tasks• Scoped, defined and deployed CRM, project management, account, and other business applications leading to benefits of business scalability, process implementation, and data integrity• Accountable for all sales and marketing with a focus on digital home buying experience and generated over $40M in revenue over 14 months -
Senior Director Of Customer Success & OperationsZype Dec 2016 - Jun 2018New York, Ny, Us• Accountable for retention and expansion of customer book comprised of hundreds of customers• Led and managed customer success, onboarding, support, professional services, and solutions architecture teams• Implemented customer success management platform and best practices for proactive customer success resulting in increase of net revenue retention• Built and implemented dashboards and extensive reporting of key customer success, product usage, and time to first value KPIs• Responsible for professional services delivery of hundreds of mobile and smart TV video streaming consumer applications across iOS, tvOS, Android, Android TV, Roku, and Amazon Fire TV platforms• Partnered with SVP of Product to define and implement customer and user experience strategies resulting in reduction of customers’ Time to First Value with the product -
Product & Customer Success Management ConsultantIndependent Jul 2016 - Jan 2017Helping innovative companies develop and implement product and customer success management strategies.Send me a message if you are seeking out assistance with product or customer success strategies.
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Head Of Customer SuccessMetal Networks Oct 2015 - Jun 2016Houston, Texas, Us• Created managed customer success strategy and processes to ensure appropriate customer handoff from sales, customer integration requirements and project management, customer training and onboarding• Led frequent user training, usability, and feedback sessions with prospective and current customers to help drive requirements for new product features and current product enhancements• Managed multiple relationships and projects with prospective and current customers with the focus of creating higher customer value through proactive customer success tactics• Established customer success best practices and customer journies through successful implementation of ClientSuccess CSM and Intercom platforms in order to track key performance metrics for CSM team -
Head Of Product & Product MarketingMetal Networks Apr 2015 - Mar 2016Houston, Texas, Us• Developed and managed product roadmap for an enterprise SaaS and e-commerce product for the industrial metals industry• Created user stories, requirements, wireframes, and high fidelity comps in order to build and prioritize our agile scrum backlog, providing user and business priorities to our engineering and development teams• Led frequent user training, usability, and feedback sessions with prospective and current customers to help drive requirements for new product features and current product enhancements• Established best practices for Product Management and UX/UI by implementing Aha, Sketch, and InVision app in order to drive efficient and accurate knowledge and requirements collaboration between product management, UX/UI, and engineering
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Manager | Product & StrategyNrg Go Portable Power Sep 2013 - Apr 2015• Responsible for strategic growth initiatives and new businesses through the sourcing of strategic partnerships or organic growth opportunities in order to develop new products or services• Incubated and launched new venture business within a Fortune 250 company through lean startup methods to test and validate a new consumer electronic product concept with customers• Secured financing for and led an industrial design and product development project for a mobile device charging network which was recognized as a 2016 CES Innovation Honoree• Developed go-to-market and customer experience strategy through service design and design thinking methodologies in order to drive consumer adoption of new-to-the-world products and services, resulting in thousands of new users• Recruited and managed a cross-functional team of seven members responsible for executing our product and go-to-market strategies
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Manager | Strategy & Business InnovationNrg Energy Feb 2013 - Sep 2013Houston, Texas, Us• Led strategy and innovation efforts for products and services beyond the residential retail electricity through new businesses and strategic partnerships• Managed cross-functional teams through Lean Startup development efforts to identify and validate consumer needs, product/value propositions, and viability/scalability of business models -
Product ManagerReliant Energy Apr 2011 - Feb 2013Houston, Texas, Us• Managed multiple smart energy web and electronics products with over 750,000 active customers• Guided cross-functional teams through a stage gate development process to generate innovative product concepts, validate consumer needs through market research, and develop and launch products and services for retail customers• Create extensive presentations, business models, and scenario analyses encompassing capital expenditure projections, market impact and potential profitability associated with new product or service opportunities • Conducted RFPs and evaluated vendor responses for smart grid and smart meter related products - Demand Response, IHDs, Energy Management and related products -
Product Engineer | ManagerEncon Safety Products, Inc. Jun 2008 - Apr 2011Houston, Tx, UsAt Encon Safety Products, my role was to develop and introduce new products to market. I engineered, designed, and managed all new products throughout their entire product development life-cycle. Through cost-benefit and market demand analysis, I strived to increase Encon's profitability and market share.+ Constructed pricing and distribution models and performed cost saving analysis utilized to create pricing targets and projected costs associated with the launch of new products+ Analyzed financial viability of new products in development through cost, competitor/market analysis and comparative pricing models -
Product DesignerIntralox Llc Dec 2006 - Jun 2008Harahan, Louisiana, UsAt Intralox, I was a member of the New Product Development team assigned to the meat, poultry, and seafood industry. I worked directly with a team of engineers to design, test, and develop new products. I often was involved in feasibility studies to investigate possible solutions for customer problems and value-add products/services for customer needs.
Cal Hamilton Skills
Cal Hamilton Education Details
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University Of Houston, C.T. Bauer College Of BusinessEnergy Risk Management -
Southeastern Louisiana UniversityIndustrial Technology
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Louisiana State UniversityComputer/Electrical Engineering
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Catholic High School
Frequently Asked Questions about Cal Hamilton
What company does Cal Hamilton work for?
Cal Hamilton works for Projektr
What is Cal Hamilton's role at the current company?
Cal Hamilton's current role is President and CEO.
What is Cal Hamilton's email address?
Cal Hamilton's email address is ca****@****sco.com
What is Cal Hamilton's direct phone number?
Cal Hamilton's direct phone number is +171385*****
What schools did Cal Hamilton attend?
Cal Hamilton attended University Of Houston, C.t. Bauer College Of Business, Southeastern Louisiana University, Louisiana State University, Catholic High School.
What are some of Cal Hamilton's interests?
Cal Hamilton has interest in Football (Ncaa And Nfl), Britney Henry, Skyline Crossfit, Swing Junkies, Revolv, Duotone Kiteboarding, Third Coast Volleyball Club, Lsu Football, Deutsche Bank, Chevron Houston Marathon.
What skills is Cal Hamilton known for?
Cal Hamilton has skills like Strategy, Product Development, Cross Functional Team Leadership, Analysis, Product Management, Management, Leadership, Strategic Planning, Energy, New Business Development, Product Marketing, Process Improvement.
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