Jordan Calhoun Email & Phone Number

Seattle, Washington, United States

- Utilize SCCM/ECM to configure new and existing machines, push packages and identify assets- Administer Office 365 product suite- Frequently use RSAT tools such as DHCP to identify end device objects, ADUC, and group policy- Continually balance tickets, projects, and personal development that align with the business objectives of the department- Create documentation that is tuned to the audience base- Continually build rapport with the staff - Provide recommendations for both hardware and software use

Greater Seattle Area

- Excel in asking probing questions, researching, synthesizing, and rectifying problems- Served as the backup service desk manager, which included assigning tickets, attending meetings, and providing resolutions that align with the current desk manager- Team player in using SCCM to supply updates, OS upgrades, and general management for currently deployed machines within defined collections- Utilize MDT and Hyper-V to manage and deploy images- Work within Group Policy editor to modify settings to address systemic permission issues- Support and participate in the development, integration, implementation, and testing of multiple applications, both IT in-house and third-party distributed software- Work collaboratively with team members and users to create, update, and provide input to HFS IT policies and procedures- Guide and supervised student workers to provide additional technical support- Readily available and responsive both during and after business hours to ensure clear and timely communication- Purchased, reconciled, and managed products and services- Serve as a council member for the Diversity committee (DEI) to promote an inclusive mindset amongst HFS staff

Seattle

- Worked with Hyper-V to simulate an SCCM and MDT deployment within a project setting- Interfaced with SCOM to create a detailed low-level operational runbook to be utilized by offshore employees in a 24/7 operational uptime environment- Participated in daily scrum meetings to setup minor and major milestones for the project - Interfaced with a wide range of skilled colleagues to learn and contribute towards the development of various projects

Greater Seattle Area

- Served as a technical project manager in successfully creating an enterprise standard image using MDT 2012 with RDS- Worked with Windows Server 2008/ 12 to manage files and print server- Consistently provided exceptional customer service and technical support to staff and faculty at the School of Nursing- Identified first-time and continuous issues relating to operation and function of application to ensure minimal interruption for users- Tracked service problems and trends for the purpose of identifying and recommending further process improvements- Managed user accounts and folder access through Hyena Active Directory add-on- Trained faculty and staff on newer computing systems- Provided one on one consultation towards custom computing solutions for users

Greater Seattle Area

- Created the framework for Confluence Atlassian CMS wiki pages- Activated several hundred data ports for newly constructed campus buildings - Resolved Layer 1 networking issues through Request Tracker ticketing system - Integrated Juniper and HP Procurve switches to terminated patch panels- Deployed and programmed analog, digital and analog phones- Managed network supply shop to maintain a healthy stock of equipment- Interact with a wide array of customers to clarify and fix networking and telephone issues

Greater Seattle Area

- Repaired computer hardware and resolved software drivers - Researched Puppet automated mass management tool- Worked with VMware player and Virtual Box to test multiple Linux instances of Puppet - Deployed Dell VDI blaster thin client workstations to graduate students to offload SPSS computing load

Montlake Terrace

- Created SharePoint team portal intranet sites that incorporated dynamic web parts that provided real-time information on Siebel and production environment load- Integrated team SharePoint sites that resulted in pertinent information being highlighted- Examined & tested Secure Transport administrative panel and connection configuration

Greater Seattle Area

- Responded and routed help desk tickets from end users through Thunderbird shared helpdesk account- Maintained active directory user base and folder permissions- Performed server configuration changes and initialization to network storage server- Created documentation on Frequently Asked Questions which resulted in a reduction of user submitted tickets

Bachelor Of Science, Informatics

Bachelor Of Arts, Comparative History Of Ideas