Cali Wolfe Email & Phone Number

Troy, Illinois, United States

Provided personalized guidance for 500+ members seeking a healthy, high quality life on healthcare-related topics; assisted with account and claims resolution within 48 hours for 95% of cases.Advised members on understanding mental and physical wellness programs, leading to a 9/10 average score in customer education and a 99% average customer satisfaction rating.Worked with an improvement team for 5 months to promote a more efficient and effective customer experience, resulting in a personal company promoter score that averaged 20% above the organization's goal.Promoted to a dedicated team after 1 month of work to manage only Lockheed Martin Corporation accounts due to my organization, efficiency, and empathy.

Brandon, England, United Kingdom

Assisted over 1000 military members and their families in transitioning to the England area through personalized guidance for home, work, and travel aid as well as sharing of base resources.Monitored and tracked 5,000+ incoming/outgoing items according to members' ranks, ensuring proper inventory control and availability.Entered individualized records into the base's military database for documentation accuracy & audit compliance purposes for goods and services used by the military members.Maintained donation center's cleanliness standards by organizing goods and services daily; led team of volunteers on weekly deep cleaning efforts.

Hershey, Pennsylvania, United States

Managed 10 gift shops within a resort, ensuring accurate product orders and efficient stocking of goods.Empowered team of 15 staff members to develop leadership skills through coaching & providing timely feedback on performance.Monitored cash registers for all staff members before shifts, during breaks & counted register money for each employee at end of shift; achieved 100% accuracy in process tracking over a 10 month period.

Hershey, Pennsylvania, United States

Maximized social media presence to increase brand recognition & store foot traffic as well as designed the company's websiteDesigned new product lines, contributing to over $100K in sales over 24 months.Provided personalized customer service, resulting in repeat customers and higher average order value.Maintained an organized store environment with 98% inventory accuracy rate across 2 locations.

Master Of Science - Ms, Clinical Mental Health Counseling, 4.0/4.0

CACREP Accredited

Certification, Healthcare Administration Certification, 4.0

Certification, Pharmacy Technician Certification, 4.0

Bachelor Of Science - Bs, Clinical, Counseling And Applied Psychology, 3.7/4.0

Clinical Psychology

Education record