I managed daily operations of the gaming lounge, achieving a 95% customer satisfaction rating through effective staff training and operational efficiency. Successfully planned and executed over 12 gaming tournaments annually, increasing customer engagement by 30% and boosting revenue by 10%. Led a team of 15 staff, enhancing productivity by 25% through targeted training. Maintained optimal inventory levels, reducing costs by 15% through strategic vendor negotiations. Monitored sales and expenses, increasing profitability by 10% year-over-year through upselling and promotions. Ensured 100% uptime of gaming systems during peak hours, enhancing overall customer experiences.

I managed daily IT operations, achieving a 20% reduction in system downtime through effective troubleshooting and preventive maintenance. Resolved complaints and issues promptly, maintaining accurate timekeeping and personnel records. Trained and mentored junior IT staff, enhancing team efficiency. Established performance goals and deadlines aligned with the company's vision, ensuring clear communication with subordinates.

I assisted in network administration, monitored performance, and maintained secure connectivity. Supported the setup and maintenance of user accounts, permissions, and access rights while providing first-level support for hardware and software issues, improving user satisfaction and reducing downtime by 10%. Managed the installation, configuration, and maintenance of IT equipment to ensure optimal system performance. Handled customer inquiries and complaints, and installed and configured new games for both LAN and online play.

I monitor and maintain the computer systems and networks of the organisation, installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person, also configures wireless routers for clients.