Calila Mason Email & Phone Number

Connecting customers to Broadvoice products and services, helping make a smooth conversion to Broadvoice software. At the same time supporting existing customers with ongoing product training, by creating brilliant experiences that empower customers with tools to be successful. A brand ambassador for Broadvoice by knowing our products in and out, living our core values, and delivering a positive customer experience.

United States

Salinas, California Area

Design, execute, and own innovative content for in-person and virtual training in support of corporate goals. Proactively conduct in-depth needs analysis and partner heavily with internal resources to deliver memorable and dynamic learner experience. Organized and facilitated training to sharpen staff expertise in cutting-edge market trends. Piloted modernization and roll out of end user instructional guides boosting consumer satisfaction rating from 3 to 4 out of 5.Capitalize on industry expertise and acumen to convey product features, benefits, and solutions to diverse array of customer audiences.Foster alliances through elite frontline assistance, careful evaluation of metrics and feedback, and framing challenges as opportunities. Enterprise Impact:▪ Transformed new hire on-boarding program triggering 20% upswing in sales staff retention rate.▪ Engineered web-based training tracking system by utilizing document management system to approve and connect to email calendar electronically.▪ Aware of product releases, updates, changes and the impacts to each department.

Monterey/Scotts Valley

I consult with new and established businesses to identify their business goals and telecommunication needs. I evaluate what Comcast can offer to best meet YOUR needs. I perform a cost analysis, determine growth opportunities, and develop cost effective solutions. I am really proud of assisting over 200 Monterey Peninsula businesses in reducing cost, maximizing business potential and creating a growth plan. My clients tell me that I do a really good job of providing a service that is conducive to their business needs. They feel valued and know that I make their business my priority.

Gilroy California

In this position I generated new business by building and maintaining strong, long-lasting customer relationships. I used a number of strategies such as networking, identifying and generating leads, setting and running meetings, and negotiating partnerships to build the business. I also sourced and recruited staff for high tech including project managers, vice presidents and professional positions. My clients appreciated my ability to quickly build rapport and generate confidence with key influencers and decision-makers and the fact that I could easily communicate the value of our services.One of the things I am really proud of is developing an affiliate relationship with one of the largest semiconductor companies in California, enabling Balance Staffing to become the sole provider of it's staffing services.

Point Lobos State Park, Monterey, Ca

I taught 35 to 40 teen and pre-teen students about sustainability, conservation and peninsula ecosystems. With my colleagues, I created curriculum, scheduled and coordinated educational programs and speakers from local agencies including NOAA and Marine Mammal Center and the Monterey Bay Aquarium.I loved everything about this job! It was hands-on, I spent my days immersed in nature and I got to teach youth about the things I studied and loved.

Carmel, Camarillo, Simi Valley, Ca

I worked for multiple stores in northern and southern California in sales and operations. One thing I am really proud of accomplishing is implementing shipping and receiving strategies, which streamlined stocking, order fulfillment, and customer delivery. I also supervised and trained current and new associates.My clients appreciated my “customer first” attitude and the fact that I took a fashion forward style. My co-workers felt supported and knew that I would step in to assist when needed.

I rescued sick and injured marine mammals. I fed, charted, administered medicine, transported, re-released them. I gave public presentations and was involved in outreach programs.

I mentored incoming college freshmen and sophomore science students to help them stay in school and successfully earn their degrees.

B.S, Environmental Science And Policy

Certification, Veterinary Medicine

High School Diploma, Science