Călin Eugen Email & Phone Number

Bucharest, Romania

Bucharest, Romania

• Performing ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD), including maintaining and updating Anti-Money Laundering (AML) and Know Your Customer (KYC) records and information for existing clients.• Reporting and escalating identified suspicious activity or unusual alerts to the AML and Line of Business Compliance teams for further investigation.• Providing support to colleagues in branches and other departments.• Handling alerts received in Siron KYC related to new or existing customers.• Analyzing transaction reports for the bank's clients and reporting suspicious transactions to the AML department.

Bucharest, Romania

• Classifying new and existing customers in terms of Common Reporting Standard (CRS) and Foreign Account Tax Compliance Act (FATCA) requirements.• Performing current account opening operations for business customers and updating data in the system.• Monitoring customer and business entity risk rating levels and ensuring the prevention of operational risk by applying internal procedures.• Reviewing KYC/AML documentation (e.g., proof of identity and proof of address) for individual and business customers to facilitate account opening.• Communicating with external and internal departments to resolve KYC/AML and other regulatory issues identified in customer profiles.• Providing training for new employees and ongoing support as needed.

Bucharest, Romania

• Processing operational activities related to client due diligence and risk assessment.• Coordinating and collecting client-specific information and completing documentation to assist in the onboarding of new clients.• Performing ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD), including maintaining and updating Anti-Money Laundering (AML) and Know Your Customer (KYC) records for existing clients.• Reporting and escalating identified suspicious activity or unusual alerts (Suspicious Activity Reports, SARs) to the AML and Line of Business Compliance teams for further investigation.• Providing support to colleagues in branches and other departments.

Bucharest, Romania

• Providing training and ongoing support for new employees.• Resolving customer requests via telephone and email in Romanian and English, in collaboration with the relevant departments.• Promoting the bank's services and products by analyzing customer needs.• Handling and resolving customer complaints to mediate conflicts effectively.• Verifying card and account transactions.• Assisting customers with credit card usage, including transactions, payment amounts, and early payment options.• Managing card-related operations, such as blocking/unblocking, card replacement, and increasing card limits.• Providing information regarding seizures, transferred amounts, and unblocking withheld amounts related to seizures.• Offering support for online banking services, including the MyBRD Net and MyBRD Mobile applications.

Bucharest, Romania

• Processing documents received from customers and archiving them.• Indexing archived documents in the database.• Correcting identified errors and reporting them to the supervisor.• Verifying the accuracy and conformity of data entered into the database.

Master'S Degree, European Studies, Economist

Thesis: Economic strategies in the network economy system.

Bachelor'S Degree, Applied Economics, Economist

Thesis: Economic strategies and capital stock development. Business strategies.