Calin Croitoru Email & Phone Number

Ottawa, Canada Area

Ottawa, Canada Area

Ottawa, Canada Area

Ottawa, Canada Area

Managing access to 108 Canada Revenue Agency locations across Ontario region following policies, regulations and procedures included in site documents. Among the operations performed: Verification of the approval authority in SAP system; Promotion of compliance of national standards: NSOP, CCS, etc. Monitoring Remedy ticketing system and similar tools in order to track, get information and document tickets resolve according to committed timeframes and standards. Create additional tickets and collaborate with national or local IT queues for out of scope tickets. User account reactivation, modify, suspend, disable or remove; User account transfers from one site to another within or outside Ontario region User account reviews and reports Investigate and resolve lost access incidents Add and remove users to distribution list, access groups, folder groups and mailboxes according to approved requests Generic account and mailbox management Distribution list management Consultation and collaboration with desk side IT

Ottawa, Canada Area

Accepted application forms and related documentation on cases referred by the other Case Processing Centres or Visa offices, or submitted by clients;Prepared the case file by collecting any additional information; analyzed application forms and related documentation for completeness based on established requirements.Reviewed documentary evidence against regulatory and statutory criteria, developed case summaries and recommendations to the appropriate level for decision in accordance with established procedures and guidelinesUpdated and verified client and application data in computer systems (including GCMS, FOSS, and CPC) using established procedures and guidelines.Within two weeks from the end of training developed notes template that boosted myproductivity from 20 cases per day to 60 – 70 cases per dayProvided work demonstrations/explanations, orientation and guidance to rotational department staff, new employees or summer students on unit procedures and guidelines as well as to colleagues trying to improve their productivity and optimize their work

Kanata, On

Desktop, network, application and VIP support for over 100 employees in multiple locations and international travellers (especially VIPs). Also supporting phones (all platforms), tablets and VOIP phones.

Ottawa, Canada Area

Department: Advanced Software Support – US consumer “Dell on Call” – premium support.Responsibilities: Over the phone troubleshooting computers, networks and peripheralsUpdating internal ticket tracking systemSetting up advance software support contracts (sales)

Iasi County, Romania

Internal training on management and marketing of investment fundsInternal training on management depository banksInternal training on public relations and banking environmentProspected banking software sales in EuropeTargeted specific banks and financial companiesPrepared daily reports on the sales activity and on the potential marketContacted potential clientsEstablished meetings with potential clientsPresented the company and the products at client’s officesCollected information from clientsPrepared offersDiscussed offers with clientsSigned contracts

Iasi County, Romania

Responsible for public relations of EOW with media, NGOs and other organizations as well as with clients.Responsible for creating organization activity reportsPart of the helpline team providing support for organization’s clients. Designed and coordinated the social research on Gender and ICT (Information and Communication Technologies) in women mayor’s activity, part of the Women Mayors Link, project awarded “Gender and ICT Award” 2003, of 107 eligible applications received from all over the worldDesigned and coordinated a marketing research on training services in Iasi areaResponsible for developing and maintaining the internal computer network and communication equipment as well as for training the personnel in using different software and tools.Consultant on information and communication issues related to organization’s projects and activities. Part of the team responsible for shifting the organizational web site to web portal.Provided computer services help desk support, including:First point of contact in all computer hardware, software and telecommunications problems and requestsAnalyzed problems (both technical and operational) and arrived at workable solutions.Updated and maintained the related database(s).Provided support and resolved problems related to installed computer software.Identified software application, network and hardware malfunctions and take appropriate actionResolved issues ensuring data/system integrity.Provided guidance and training to Computer Services staff in resolving problems and queries.