Network Administrator Intern
Responsibility:• Imaged and deployed new users’ Dell desktops and laptops • Relocated internal computer and VoIP phone hardware in conjunction with facility services. • Resolved hardware and/or software problems in a timely and efficient manner using deductive troubleshooting procedures.• Responsible for set-up and maintenance of application and systems configuration• Customized PC builds for specific end-user needs by installing and maintaining sensible standard system images, requiring minimal reconfiguration per user.• Liaised with staff, and others, on a daily basis ensuring professionalism at all times• Listened attentively to users explanations of hardware and software problems• Explained reason for the issue experienced and how to avoid it in the future• Tested, troubleshoot and supported all end-user related IT devices and assist in the resolution of end user computing issues. • Documented status of outstanding technical issues; forwarded them to on-line helpdesk ticketing system (SysAid) and created end-user How To/Q&A documentation.• Helped Sysadmin Manager with AD Users login issues - Password reset/setup/activate - deactivate accounts and replaced/upgraded PC hardware and consumable products• Maintained application and system documentation, assessed, scheduled and deployed all patch releases and upgrade implementations• Helped Install and Decommission Routers, Switches, Printers, Legacy Desktops, Laptops, POS Scanners, etc.• Developed strong rapport with users and IT team
