Christopher Lee Email & Phone Number

United States

Kansas City, Missouri Area

Serve as an intermediary between internal customers and the IT department; by understanding their needs and work with the IT department to find appropriate solutions. Learn about new products that are employee-facing and create documentation to support applications transitioned into production. Also oversee conference room technology, stabilize it, and work with executives to ensure their vision and needs are met.

Kansas City, Missouri Area

Serve as an intermediary between internal customers and the IT department; by understanding their needs and work with the IT department to find appropriate solutions. Learn about new products that are employee-facing and create documentation to support applications transitioned into production. Also oversee conference room technology, stabilize it, and work with executives to ensure their vision and needs are met.

Kansas City

Kansas City, Missouri Area

Contractor for the US Marine Corps specializing in on-boarding and training of service desk employees in an enterprise environment. Orientating new hires in the use of Remedy, effective customer service skills, troubleshooting of incidents, and basics of ITIL and ITSM. Local subject matter expert of the access management process.

Usmc Service Desk - Kansas City

• Provide quality Tier 0, Tier I, and Tier II customer service in support of USMC enterprise world-wide• Document everything using BMC Remedy 8.1 from incident / event notification to resolution and closure• Work closely with all leads to insure I am trained properly and followed all ITIL best practices• Maintain passwords, data integrity and file system security for the desktop/laptop environment• Answer and respond to customers via calls and emails by utilizing software tools and databases • Analyze configuration issues and developed solutions to individual's problems• Escalate issues to the appropriate department for further analysis if needed• Modify customer's user account with the use of Active Directory and other tools• Communicate technical information to both technical and non-technical personnel• Queue management - Monitor the ESD queue and assign tickets to analysts and to other queues as necessary• Coach, mentor and train junior analysts.

• Maintained a minimum of 3000 files and kept them current in accordance with company guidelines with very little direct supervision. • Mentored new collectors in the Kansas City, MO office.• Worked with retail and commercial debtors to help them resolve delinquent accounts.• Communicated frequently with clients to update them on accounts placed for collections. • Ranked number one collector in the Kansas City, MO office for eight consecutive years.IT RESPONSIBILITIES:- Assisted the St. Louis, MO based IT department in beta testing different technologies they wanted to roll out in the Kansas City office.- Assisted the IT department with limited touch labor when the primary local helpdesk technician was on leave.

Overland Park, Ks

Mission, Ks

Mission, Ks

Techsmart Kc, It Administrator

Windows Server 2008 - planning, deploying, configuring and maintaining AD infrastructure, environment and objects. Windows 7 client.

Certified Nurse Assistant

Trained to be come a certified nurse assistant in the state of Kansas. Attended 90 hours of lecture and 20 hours of clinical at a local.

Education record

Education record

Activities and Societies: Quill & Scroll; Newspaper; French Club.