• Built SmartSets, SmartText, SmartLists and SmartPhrase• Design departmental workflow sheets to help improve patients care• Provided support to end users on the use and simplification of In Basket.• Provided support to nursing staff and physician on how to use charting tool• Provided support to end users on how to room patient and result point of care test.• Provide end user with support on how to document and administer immunization and enter additional vital information• Assisted end users on how to use personalized charting templates to save time• Assisted end users on how to review patient's medications.• Participated in EPIC go live consultants training.• Train Nurses LDA’s documentation, Workflow and proper documentation of medication with Bar-code or No Bar code.• Conducted one on one training and small group training for clinicians and front desk staff on how to schedule exiting and new patient’s appointment.• Provided elbow support in Pre Admission Testing (PAT) units during Go Live.• Provided support to the Nurse to identify patients appointment and availability of Physicians.• Provided one on one elbow support on the floor.• Provided support for nurses in ambulatory infusion unit.• Assisted nurses in scheduling New and existing Patients.

• Epic Beacon Go-Live Support Consultant • Provided effective solutions to Epic issues. • Helped clients manage and improve their businesses, by strategically planning, directing and coordinating activities to help them with their business operations, clinical and technical needs. • Performed a variety of project tasks independently and as a team member. • Served as a systems resource and consultant in the developing user specifications, clinical operations work flows, testing, and implementation. • Participated with project teams and end-users to develop/recommend design options. • Provided project team support, end-user training, and application maintenance/problem–resolution.

• Trained in Prelude and Inpatient support in preparation for go-live• Assessed in one-on-one training and small group training• Supported end-users in Big Bang go-live• Provided support for Ambulatory, Inpatient and Cadence modules• Documented errors and reported to Help Desk for resolution• Suggested updates for tip sheets and reported resolutions to end-users• Provided Help Desk support and escalated problems to build or security team as needed• Created Electronic ticket using chief / OPAS ticketing tool.• Taught end users how to effectively use letters.• Gathered information as needed from clinical clients. • Worked closely with the implementation and the application teams during the go-live process• Provided classroom training and one on one training to end users• Followed up end users to access levels of understanding of training sessions• Created tip sheets and training manuals as needed• Trained Physicians on Computerize system order entry (CPOE)• Provided classroom training and one on one training to end users on ASAP and ClinDoc

• Train Physicians, Nurses and Medical Assistant use of Smart tools (Smartset, Smarttext, , SmartLink, Smartphrase), preference lists• Assist doctors and nurses with documentation using visit navigator.• Guided end users with smart tools.• Provided one-on-one elbow support on the floor• Provided support for nurses in ambulatory infusion unit• Provided support to the nurse to identify patient appointments and physician availability • Educated and assisted the physicians, nurses and medical assistant on how to document encounters, manage their In-basket, orders, preference list and efficient use of their Smartset. • Monitored and supported end users in resolving issues with navigation, troubleshooting, orders, patient care plan information.

Ambulatory• Extensive classroom training • Train Physicians, Nurses and Medical Assistant use of Smart tools (Smartset, Smarttext, , SmartLink, Smartphrase), preference lists• Assist doctors and nurses with documentation using visit navigator.• Guided end users with smart tools.• Provided one-on-one elbow support on the floor• Provided support for nurses in ambulatory infusion unit• Provided support to the nurse to identify patient appointments and physician availability • Educated and assisted the physicians, nurses and medical assistant on how to document encounters, manage their In-basket, orders, preference list and efficient use of their Smartset. • Monitored and supported end users in resolving issues with navigation, troubleshooting, orders, and patient care plan information.

Ambulatory• Train Physicians, Nurses and Medical Assistant use of Smart tools (Smartset, Smarttext, , SmartLink, Smartphrase), preference lists• Assist doctors and nurses with documentation using visit navigator.• Guided end users with smart tools.• Provided one-on-one elbow support on the floor• Provided support for nurses in ambulatory infusion unit• Provided support to the nurse to identify patient appointments and physician availability • Educated and assisted the physicians, nurses and medical assistant on how to document encounters, manage their In-basket, orders, preference list and efficient use of their Smartset. • Monitored and supported end users in resolving issues with navigation, troubleshooting, orders, patient care plan information.

Ambulatory (Soft Go live/Go live) • Soft Go-Live Built Smart Sets, SmartText, Smart Phase Design departmental workflow sheets to help improve patients care Support validation and testing user records • Support upgrading & updates of epic Ambulatory Play Ground Trained end users Ambulatory & inpatient work-flows • Educated end users on how to review patient's medications • Efficiently support clinicians to navigate through their clinical workflow on the hyperspace. • Proactively troubleshoots workflow issues and reports any technical issue and other issues to command center • Assisted the front office with appointment scheduling. • Provided end-user support for managing in-basket. • Assisted physician in helping patient with Mychart sign up • Assisted Nurses with work queue list navigation. • Assisted clinicians to set up and utilize smart tools - smartext, smartphrase. • Educated and assisted the physicians, nurses and medical assistant on how to document encounters, manage their In-basket, orders, preference list and efficient use of their Smartset. • Monitored and supported end users in resolving issues with navigation, troubleshooting, orders, patient care plan information.

Epic Support: Inpatient (Clin/Doc, Optime/Anesthesia and Ambulatory) Go-live. • Train Physicians, Nurses and Medical Assistant use of Smart tools (Smartset, Smarttext, , SmartLink, Smartphrase), preference lists• Fluent understanding of clinical workflows during Go-live support.• Participated in consultants training in preparation for Go Live.• Trained Physicians in using Computerized Physician Order Entry (CPOE)• Trained Physicians in the efficient use of SmartTools in documentation of progress notes.• Provided support for clinicians in the Family Medicine Unit• Provided support during Go-Live for MAs, RNs, MDs and other clinical staff.• Tracked and resolved issues as they arose.• Trained Nurses in identifying patients’ appointments, availability of Physicians and managing In-Basket communications• Provided support to end users in rooming patients and resulting point of care tests (POCT)• Provide support for ICU, Emergency medicine, Pediatrics, Labour/Delivery/NICU and Oncology Units• Train less experienced staff on Epic software application• Train Technicians on how to schedule Advance scheduling in Radiant workflow or Mammogram.• Train Radiologist on Navigating linking studies after final result of exam.• Train Technicians on documentation of performed exams, procedure and verifying all orders after final result of text done.• Train Radiologist or Technicians on Orders and order set entry in order documentation of procedure to be done.