Calixto Reyes Email & Phone Number

Daly City, Ca, Us

Redwood City, California, United States

Redwood City, California, United States

- Successfully resolved disputes: Leveraged expertise in Poshmark's return policies and practices to make fair and informed decisions, resulting in the resolution of an average of 1,800 cases monthly on Salesforce with a 99% accuracy rate. - Enhanced user experience: Effectively communicated product feedback to Community Development and Engineering teams, contributing to optimizing Poshmark's user experience and platform functionality. - Played a key role in the expansion of the Poshmark on-campus program: Orchestrated event planning and social media marketing for 6 diverse events, utilizing Asana for project management, resulting in heightened campus engagement and brand visibility.

San Francisco Bay Area

- Researched brand, style, and resale value of pre-loved luxury goods by analyzing internal and external sales data to provide accurate and timely quotes to online suppliers.- Assessed luxury items in person to determine brand-specific information and determine the final condition of the item to generate the most accurate quote and present it to suppliers in the studio.- Resolved customer and supplier issues by self-sufficient problem solving and used Salesforce Client Management system to open, update and close cases daily.- Set up appointments for suppliers, making outgoing phone calls and emails for appointment reminders and outreach.- Managed office and studio space by training new employees on all customer service processes, calendar management, and office organization. - Quoted an average of 80 items online and 30 items in person on a daily basis while developing personal strategies for research methods, focusing on efficiency and accuracy. - Copywrote product descriptions and item details on Fashionphile.com.

San Francisco Bay Area

- Managed in-store inventory by receiving goods, maintaining an organized stockroom, and performing weekly inventory counts. - Assisted in the implementation and maintenance of all merchandising to ensure brand compliance by creating floor sets 3 times a month. - Provided product knowledge of over 80 different sunglass and optical frames to increase sales and better serve the needs of clientele. - Ensured ophthalmic optical lenses are made with accuracy by reading prescriptions and measuring pupil distance. - Increased YTD sales by 30% from LY. Increased overall ATV by $100 and met monthly store goals consistently.- Managed store social media page on Instagram by creating 3 posts per week, communicating with customers, and increasing engagement across the channel.

San Francisco Bay Area

- Hired, trained, and empowered 20 staff members: managing and updating weekly schedules for 15 sales associates and 5 store managers and key holders. - Supported sales associates to reach the store KPIs by setting up contests, product knowledge training, and education. - Held weekly meetings with store managers and keyholders to identify successes and pain points to develop strategies for improving sales and customer experience. - Assisted head buyer and assistant buyers with analyzing historic and sales data, as well as competition across 4 stores to develop buying strategies; maintain inventory levels and help advance sales revenue. - Took ownership of most customer service cases involving customer repairs & returns by using Asana and Airtable and partnering with buying and merchandise teams.- Successfully onboarded employees while assisting with the distribution of employee benefits and administrative tasks to complete employer requirements.

San Francisco Bay Area

- Built strong relationships with customers and developed a clientele by setting up styling appointments and events. - Partnered with store manager with areas of risk management, physical security, store cash controls and inventory management. - Achieved positive comps, and margins as well as meeting personal monthly goals. - Supervised a staff of 6 rotating employees by training and coaching as well as monitoring their sales and strived to convert 30% of walk-in traffic. - Preformed daily operational tasks such as stock work, re-merchandising, and display price markdowns, merchandise transfers, and light cleaning to maintain store upkeep and image.

Bachelor Of Science - Bs, Apparel Design & Merchandising

Associate Of Arts - Aa, Journalism