Caliz Diaz Email & Phone Number

New York, United States

-Facilitate informed decision-making for buyers and sellers by providing insights on property values, loan options, and current market conditions, enhancing overall client satisfaction-Coordinate and negotiate contracts with key stakeholders, including brokers and lenders, ensuring seamless transactions and high levels of client satisfaction throughout the process-Build a referral-based client base by demonstrating trustworthiness and dedication, while executing strategic marketing campaigns that expand property exposure and increase market share

Greater New York City Area

-Recruited and conducted interviews for highly qualified servers and bartenders, ensuring the selection of top-tier talent for both event and restaurant operations, while providing guidance to junior team members on effective interviewing techniques and candidate evaluation-Coordinated comprehensive orientation sessions for new employees, facilitating smooth onboarding and adherence to company standards and values, and teaching new hires about operational protocols and best practices to foster a strong team culture-Served as US Open Captain for the Presidential Suite, overseeing food and beverage services for high-profile guests during various meal events, while mentoring team members on service excellence and event management to ensure exceptional guest experiences-Directed food and beverage operations for events hosting up to 600 guests, supervising and training a team of 50+ servers to promote excellence in service delivery, while sharing knowledge on service techniques and teamwork to enhance overall dining experiences

Brooklyn, Ny

-Oversaw an annual budget of $280,000, exceeding the 2014 budget by 24% through effective cost-saving initiatives and enhanced operational efficiency, while teaching team members about budget management and resource allocation strategies-Supervised a team of 6 full-time and 2 part-time employees, ensuring smooth day-to-day operations and maintaining high service standards for client satisfaction, while mentoring staff on service excellence and effective problem-solving techniques-Addressed increased client demand by optimizing workflow through coordination with neighboring dry-cleaning companies, teaching employees best practices in collaboration and communication to improve service delivery and overall efficiency-Maintained 100% compliance with city and state regulations regarding dry-cleaning chemical levels, conducting regular audits to ensure operational efficiency and safeguard community well-being, while training team members on regulatory standards and safe practices to promote a culture of compliance

New York, New York

-Directed a merchandising team of 15, supporting over 50 retail employees to exceed daily and monthly sales goals through strategic product knowledge and customer conversion techniques, while conducting training sessions to enhance team skills and confidence in sales strategies-Translated corporate KPIs (Gross Profit Margins, Operating Margins, Conversion Rate) into actionable strategies, teaching team members how to track and interpret these metrics to drive measurable improvements in key performance areas-Partnered with shipment and store management to develop effective storage solutions, ensuring optimal stock levels on the sales floor and back-of-house efficiency, while mentoring staff on best practices for inventory management and organization

Miami Beach, Fl

-Designed and led comprehensive training and development programs for a team of 44, including scheduling, onboarding, and compliance processes for quarterly audits, equipping employees with the tools and knowledge necessary to excel in their roles-Boosted customer engagement by coaching sales teams and establishing collaborative partnerships with external businesses, enhancing in-store experiences and community visibility, while providing ongoing training on customer service excellence and relationship-building techniques-Spearheaded employee-driven fundraising initiatives and organized quarterly team-building events, fostering a supportive and engaged workplace culture, while teaching staff the importance of teamwork and community involvement-Collaborated with merchandising teams to enhance product knowledge, streamline stock replenishment, and optimize the customer shopping experience, providing training to ensure all team members are well-versed in product features and benefits

Coral Springs, Fl

-Managed a $2 million budget while supervising a team of 20 customer service representatives, ensuring efficient allocation of resources and maintaining financial accountability to achieve organizational goals- Created and implemented comprehensive financial action plans and merchandising strategies that improved key performance indicators such as sales growth and customer satisfaction ratings, maximizing overall business effectiveness through data-driven decision-making- Successfully recruited, trained, and supervised a team of managers and top-selling representatives, fostering a culture of excellence and accountability that led to increased sales performance and enhanced team collaboration

Fort Lauderdale, Fl

-Provided comprehensive administrative and business support to the president of the company, facilitating smooth daily operations and enhancing overall executive productivity through effective communication and organization- Maintained the president’s calendar by efficiently planning and scheduling meetings, conferences, teleconferences, and travel arrangements, ensuring optimal time management and preparation for all engagements- Offered personalized fashion styling services and home/office organization for the president, effectively manage monthly budgets to curate high-quality wardrobe selections and organizational solutions that reflect the company’s professional image while enhancing personal style and environment

Bachelor Of Arts, Religious Studies

Majored in Religious Studies/ Minored in Hispanic Studies. Overseas study program: 1 semester in Cordoba, Spain. Studied Spanish history.

High School, Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Dance & theater

Leadership Development