Experienced General Manager with a degree in Sports Business Management (UK) along with Hospitality (AUS) & Facility (NZ) Management Diplomas.I have a demonstrated history of working in the hospitality, event & tourism industry and a passion for guest experiences and employee development. I am an ambitious and highly motivated manager with pre opening, single site and multi site regional experience. I am capable of focusing on daily operations and also the long term strategic development of the business.Top personal talents (TT38 Talent Test): targeted, holistic, co-ordinating, developing & trouble-shooting.Skilled in: Event management, Revenue management, People development, Strategic planning, Consumer experiences, Budget & forecasting, Product training, Business development, Change management & Brand development.
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General ManagerRoberta'S SocietyAarhus, Dk
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General ManagerKolpin Hotels Oct 2024 - PresentAarhus, Central Denmark Region, DenmarkAs the General Manager at Roberta's Society by Kolpin Hotels in Aarhus, Denmark, I am spearheading the development of a new hybrid accommodation brand in the Danish hospitality market. Sitting with the pre-opening project management team, we are designing and delivering a unique concept in the old library in Aarhus. By collaborating with stakeholders and implementing strategic initiatives, we will successfully enhance guest experience and drive revenue growth by delivering amazing products across our F&B, accomodation and social spaces.
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Opening Restaurant ManagerMadklubben Apr 2024 - Oct 2024Aarhus, Central Denmark Region, DenmarkIn my role, I successfully led the recruitment and onboarding of a new team of 45 staff members for Madklubben's new flagship restaurant in Aarhus. I developed and implemented new procedures and systems to enhance operational efficiency, while coordinating all aspects of the restaurant’s opening events to ensure a successful launch. I maintain high operational standards seven days a week for breakfast, lunch, and dinner, consistently achieving excellent guest satisfaction for over 1800 weekly customers. -
General ManagerBrøchner Hotels Apr 2021 - Apr 2024Aarhus, Middle Jutland, DenmarkAs part of the pre-opening team, I contributed to delivering an outstanding product with remarkable results. I implemented a diverse range of procedures that enabled us to welcome over 125,000 guests in 2023 while maintaining exceptional customer satisfaction levels. I developed key relationships with stakeholders to strengthen our presence in the local community and enhance product awareness. Additionally, I managed a team of over 25 employees, overseeing their scheduling and payments, while maintaining full budget and forecasting oversight, including revenue exceeding 22 million DKK. -
Head Of Customer SuccessGoki Sep 2020 - Apr 2021Aarhus, Central Denmark Region, DenmarkDuring my relocation from Australia to Denmark amid the COVID-19 pandemic, I took on a short-term contract with Goki. In this role, I focused on expanding the company’s customer base and serving as the key liaison between Australia and Europe. A significant part of my responsibilities included seeking out potential new customers and overseeing their onboarding process. I also played a crucial role in enhancing customer satisfaction, loyalty, and retention. By managing the customer success department, I ensured that clients achieved their desired outcomes while using Goki’s products and services. -
Regional Operations ManagerTourism Adventure Group (Tag) Mar 2018 - Sep 2020Melbourne, AustraliaAs the Regional Operations Manager for five hostels, four bars, and one restaurant in Melbourne, Australia, I ensured our operations consistently met high standards for over 1,250 daily guests. I implemented various training and retention programs for our team of over 100 staff members, leading to significant talent development. Additionally, I collaborated with local businesses and sponsors to enhance brand awareness. I maintained full oversight of budgets, schedules, wages, and forecasts, managing an annual turnover exceeding $55 million AUD. -
General Manager For 2 PropertiesTourism Adventure Group (Tag) Jun 2017 - Mar 2018Melbourne, AustraliaNomads Melbourne Hostel & All Nations Hostel
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Room Division ManagerNomads Nov 2015 - Jun 2017Magnetic Island, Australia -
Venue ManagerGood Group Hospitality Jan 2015 - Nov 2015Queenstown, New ZealandHarry's Pool Bar, Queenstown -
Food And Beverage ManagerBase Apr 2014 - Jan 2015Melbourne, Victoria, Australia -
Venue ManagerThe Priory Jun 2013 - Jan 2014Wakefield, United Kingdom -
Bar SupervisorThe Priory Sep 2010 - Jun 2013
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BartenderThe Priory Apr 2007 - Sep 2010
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DishwasherThe Priory Apr 2004 - Apr 2007
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Management InternWakefield Trinity Jan 2013 - May 2013Wakefield, England, United KingdomSports Business Management Internship
Jamie Callaghan Skills
Jamie Callaghan Education Details
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Gq Australia CollegeHospitality Administration/Management -
The Training Bureau, New ZealandFacility Management
Frequently Asked Questions about Jamie Callaghan
What company does Jamie Callaghan work for?
Jamie Callaghan works for Roberta's Society
What is Jamie Callaghan's role at the current company?
Jamie Callaghan's current role is General Manager.
What schools did Jamie Callaghan attend?
Jamie Callaghan attended Northumbria University, Gq Australia College, The Training Bureau, New Zealand.
What skills is Jamie Callaghan known for?
Jamie Callaghan has skills like People Management, Business Development, Product Training, People Development, Event Management.
Who are Jamie Callaghan's colleagues?
Jamie Callaghan's colleagues are Michael Wilson, Natalia Kucerava, Thomas Fischer, Alexander Kolpin, Evgeni Stoyanov, Vicky Maahr Hansen.
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