Jamie Callaghan Email & Phone Number

Aarhus, Dk

Aarhus, Central Denmark Region, Denmark

As the General Manager at Roberta's Society by Kolpin Hotels in Aarhus, Denmark, I am spearheading the development of a new hybrid accommodation brand in the Danish hospitality market. Sitting with the pre-opening project management team, we are designing and delivering a unique concept in the old library in Aarhus. By collaborating with stakeholders and implementing strategic initiatives, we will successfully enhance guest experience and drive revenue growth by delivering amazing products across our F&B, accomodation and social spaces.

Aarhus, Central Denmark Region, Denmark

In my role, I successfully led the recruitment and onboarding of a new team of 45 staff members for Madklubben's new flagship restaurant in Aarhus. I developed and implemented new procedures and systems to enhance operational efficiency, while coordinating all aspects of the restaurant’s opening events to ensure a successful launch. I maintain high operational standards seven days a week for breakfast, lunch, and dinner, consistently achieving excellent guest satisfaction for over 1800 weekly customers.

Aarhus, Middle Jutland, Denmark

As part of the pre-opening team, I contributed to delivering an outstanding product with remarkable results. I implemented a diverse range of procedures that enabled us to welcome over 125,000 guests in 2023 while maintaining exceptional customer satisfaction levels. I developed key relationships with stakeholders to strengthen our presence in the local community and enhance product awareness. Additionally, I managed a team of over 25 employees, overseeing their scheduling and payments, while maintaining full budget and forecasting oversight, including revenue exceeding 22 million DKK.

Aarhus, Central Denmark Region, Denmark

During my relocation from Australia to Denmark amid the COVID-19 pandemic, I took on a short-term contract with Goki. In this role, I focused on expanding the company’s customer base and serving as the key liaison between Australia and Europe. A significant part of my responsibilities included seeking out potential new customers and overseeing their onboarding process. I also played a crucial role in enhancing customer satisfaction, loyalty, and retention. By managing the customer success department, I ensured that clients achieved their desired outcomes while using Goki’s products and services.

Melbourne, Australia

As the Regional Operations Manager for five hostels, four bars, and one restaurant in Melbourne, Australia, I ensured our operations consistently met high standards for over 1,250 daily guests. I implemented various training and retention programs for our team of over 100 staff members, leading to significant talent development. Additionally, I collaborated with local businesses and sponsors to enhance brand awareness. I maintained full oversight of budgets, schedules, wages, and forecasts, managing an annual turnover exceeding $55 million AUD.

Melbourne, Australia

Nomads Melbourne Hostel & All Nations Hostel

Magnetic Island, Australia

Queenstown, New Zealand

Harry's Pool Bar, Queenstown

Melbourne, Victoria, Australia

Wakefield, United Kingdom

Wakefield, England, United Kingdom

Sports Business Management Internship

Bachelor Of Science - Bs, Sports & Business Management, 2:1

Sport & business management involves any combination of skills related to planning, organising, directing, controlling, budgeting.

Hospitality Administration/Management

Facility Management