Designing Search Ads 360 & Google Ads enterprise solutionsUX Lead for Navigation / Information Architecture / ReportingPrevious lead for Automated Bidding / Latency / In-UI EducationProject lead for Ads Platform design systems & patterns (Search Ads 360)

- Designing Search Ads 360 bidding features to create officially supported workflows for critical customer workarounds & use cases- Working with UX writer team to maintain product consistency and introduce new concepts- Engagement in weekly design reviews and regular design jams for deprioritized design projects- Creating & running 1:1 customer bidding research sessions, utilizing direct feedback to design improvements to existing feature roadmap

- Managing end to end serviceability of Search Ads 360 bidding & advertising engine features- Leading alpha/betas of upcoming features to develop implementation & troubleshooting best practices, product documentation, & support team trainings- Upleveled sales/support on managing Machine Learning strategies, obviating 25% of automation-related support volume over 2020- Maintained consistent bidding growth & feature adoption through COVID-19 beta pauses & altered holiday seasons- Led 2019, 2020, & 2021 holiday bidding guidance, providing streamlined best practices & support strategies for Black Friday weekend- Analyzing and synthesizing customer experience & feedback, and provide direct recommendations to SA360 product roadmap- Designing immersion summits & feedback programs to streamline customer/sales/service asks to engineering teams, with focuses on product guardrailing & simplification- Providing live product sessions on product position and how to utilize upcoming/legacy features- Won 2019 X-Functional Leader award within 500+ org

- Synthesizing client feedback and sales data to prioritize upcoming development roadmap.- Developing specs for future features (web and iOS) and updates to existing features.- Providing UX/UI design/refinement of future and existing features.- Creating and implementing quality assurance strategies for feature campaigns.- Overseeing final feature implementation, including beta and A/B testing, documentation, and email campaigns.- Collaborating with sales leads to create quarterly support/development reports and projections.- Balancing internal operations priorities with multiple ongoing deliverables.- Managing Client Solutions team and projects.

- Directed support team toward best practices for client and customer success.- Synthesized client/customer issues and managed escalation to development team.- Provided on-site event assistance for VIP clients.- Managed client needs in a timely manner.- Oversaw client accounting process.

Freelance graphic design, cartooning, illustrating, and writing for various companies, including:- The Stranger- Uncle Ike's- Jet City Improv- Clean Conversions Technologies- Property Pro- Los Crossovers- Glamorous Cannabis- University of Montana School of Journalism

- Providing timely, well written and researched email responses to the Big Fish Games mobile and casino customer base, with an emphasis on maintaining customer happiness.- Analyzing incoming tickets and questions for possible fraud issues.- Helping to grow the Big Fish Games Customer Service Department’s Standard Text database, as to provide quicker, more precise service in the future.- Assisting in game quality assurance and testing.

- Management and production of analytics for Microsoft's SBD HelpDesk.- Providing World-Wide support to Microsoft's Contract Executives.- Coordinating with team and Contract Executives to assist Microsoft Sales field.- Pushing expansion of SBD HelpDesk scope in regards to coverage and responsibilities of individual team members.

- Reporting daily articles for the Slog, The Stranger’s news blog.- Summarizing news articles into clever 50 word chunks with the Weekend Morning News.- Researching facts for senior journalists.- Illustrating for various Slog posts, including my own popular comic series “Police Reports Illustrated.”

- Design layout of pages for the Montana Journalism Review 2013 magazine.- Collaborate with Art Director to create the "look" of the magazine.- Create artwork (cartoons, maps, etc.) for the print version of the magazine.- Create online banners and buttons for main website and Tumblr campaign.

- Drawing topical comic catered towards University of Montana students each week.- Writing various Arts and Culture articles.

- Designing print and video promotional material for various productions (e.g. flyers, teaser trailers, slideshows, posters, etc.).- Collaborating with Wing-It staff to devise marketing strategies specifically catering to University of Washington students.

- Video production for book trailers and other forms of advertisement.- General graphic design, including website logos and promotion material.- Creative collaboration with fellow interns devising guerrilla marketing strategies.