Through my career as a technical content writer/developer I've learned a few things that have helped me become a better writer and editor.1. Sometimes when you edit a document enough you will find pieces of information are missing - so maybe you can't edit enough.2. Working on a technical document from an SME is more than just checking the grammar and spelling. It's also about reading and understanding what the document is about so that I can make sure it is clear and makes sense to the end-user - and in the process I also learn new tools and technologies.3. When I get a response that the document "looks fine" after review, then I KNOW they didn't read it. I make mistakes, we find information that is missing - and I want feedback no matter what. (Maybe this is when offering chocolate chip cookies as a bribe helps to please review.....)4. I love being asked if I know a particular tool or technology, because if I don't then I get to play around and learn it in order to deliver good documentation. At Microsoft I played around and learned Articulate Storyline 360 in less than a month, and spent the next 17 months learning more and more.I enjoy the field of technical documentation as it's always a way for me to learn while helping the end-users understand and use what they need. Photographing the web presses at HP helped me to understand the details of maintenance while staring at the parts.Finally, I always meet a deadline and I enjoy my work. If you would like know more about what I do and would like to do please reach out to me as I'm actively looking for my next 'fun' challenge.
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Technical Writer (Through Hitechtalents)Microsoft Aug 2022 - Dec 2023RemoteCollaborated with with SMEs to create e-learning courses using Articulate Storyline about the Cloud, firmware and software, Silicon development as examples and met every deadline so courses were always done and available when needed. Worked in SharePoint, PowerPoint, Markdown, Azure Dev Ops, Jira, Wiki pages using Markdown.Crafted Wiki pages with directions on all the tools and functions for the Writing Team.Managed online events for both local and international groups from selecting dates, updating SharePoint sites, contacting and scheduling participants, hosts and SME, updating all presentation files and backend reports -
Technical Content Writer (Through Srs Consulting)Cisco Oct 2020 - Aug 2022RemoteCross-team collaboration with to maintain and update Release Notes, Administration Guides, Quick Start Guides and other consumer product documentation using Oxygen XML Editor, InDesign, and Visio. All the documents were published on Cisco.com Small Business.Used HTML to publish technical documentation online.Wrote scripts to be used for tech-talk videos that were filmed and added to the Cisco web site.Communicated with external vendors to get technical documentation localized and published.Always took part in co-editing technical documents with other writers on the team. -
Technical Writer (Though Apex Systems)Roseburg Forest Products Jan 2020 - Mar 2020OregonResponsible for updating and creating articles for ServiceNow company-wide Knowledgebase including articles on how to use company products, and directions on using business software applications.Managed, updated and created over 100 articles published that were helpful to the employees who were suddenly forced to work remotely due to the COVID Pandemic -
Technical Content Writer (Through Paradigm Information Services)Hp Inc. Feb 2017 - Dec 2019Corvallis, Oregon AreaTechnical writer on team responsible for all technical documentation including service manuals, operator manuals and installation guides for 4 versions of digital web press models sold worldwide. Led the project to update highly technical Service Manuals used to maintain 4 different models of HP Web Press platforms used around the world.Collaborated with different engineering groups to create and edit documentation used to install and configure hardware, software and firmware, including Standard Operating Procedures, troubleshooting, and configuration guides. Worked extensively with XML to create documents and manage the online documentation repository.Interviewed people responsible for safety around the presses and created OSHA approved safety documents to be used around the presses.Worked with technical teams to take photos on various projects, and used Lightroom and Photoshop to add into the documents.Used Atlassian Jira to help monitor and keep track of documentation and development projects which required an understanding of the Software Development Life Cycle.
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Technical Writer (Through Lionbridge Technologies)Apple Apr 2015 - Jan 2017Corvallis, Oregon, United StatesRemote technical writer on a project to update knowledge base articles and online help for customers and internal audience. Managed and published daily report for company-wide release of all published articles. Quickly mastered new technology and software on the Apple iOS in order to complete assignments following the Apple Style Guidelines. Collaborated with remote team of writers and led peer editing processes and performed quality testing and editing when new knowledge articles were released, and before new product articles were going to be published. -
Technical Writer (Through Paradigm Information Services)Hp Nov 2007 - Oct 2014Corvallis, Oregon AreaMember of writing team for a store print system called Retail Print Services (RPS). Principle writer on a project focused on tools and development of a clean room line. The technicians were testing and measuring printheads. Responsible for creating manuals on how to use and maintain the tools. Also worked the management team to create new process guides when the development line went into production. Used digital camera extensively to interview the technicians and engineers in order to document the processes and obtain clear images through the use of video and photographs. Filmed and created training videos for maintaining parts of the press.Created documents including user guides for retail consumers, and then user guides for technicians and engineers. Edited documents written by engineers and brought all the Word documents into compliance with the HP Style Guide.Created positive relationships with the engineers and technicians to the point where they would reach out for my help to create guides, manuals, videos and A3 posters.The tools used included, Word, InDesign, Adobe FrameMaker, Lightroom, Photoshop, Excel, PowerPoint, XML and Visio.
Jo Calland Education Details
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Theology/Theological Studies -
Cad/Cadd Drafting And/Or Design Technology/Technician -
Theology/Theological Studies
Frequently Asked Questions about Jo Calland
What is Jo Calland's role at the current company?
Jo Calland's current role is Technical Content Writer specializing in clear useable documentation in XML, Word, Framemaker and InDesign to meet every deadline with a positive attitude..
What schools did Jo Calland attend?
Jo Calland attended St. Catherine University, Linn-Benton Community College, St. Catherine University.
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Jo Calland
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Joanne Calland
Milford, Oh1fuse.net
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