General Manager
Current• Proactive day-to-day administration of statistical and financial records (labour costs, stock ordering, service optimisation).• Managed the flagship store while hitting and exceeding the restaurant KPIs by 7%.• Directly managed, scheduled work hours, trained, and ensured the professional development of 70+ employees.• Maintained a consistent, professional presence during open hours, resolving customer complaints and ensuring the satisfaction of all patrons.• Trained 9 new managers, mentoring them in their onboarding and training period with a final review, to test their company’s knowledge and standards, before being appointed to other branches of the company.• Daily use of the software Fourth and Comtrex to manage both inventory and workforce.• Achieved a score of more than 95%, 6 times in a row, in Food, Health and Safety company’s internal audits and 5 stars audit review with the Environmental Health Enforcement Officer. • Worked on the opening of the new restaurant in waterloo ensuring the business strategies were correctly applied, and developing systems and procedures that improved the quality and efficiency of operations.• Increased customer satisfaction through targeted customer surveys, implementing the top 5 recommendations.
