Scott Walker

Scott Walker Email and Phone Number

Executive Advisor Connected Experiences @ Verizon Business
Houston, TX, US
Scott Walker's Location
Greater Houston, United States, United States
Scott Walker's Contact Details
About Scott Walker

Serial Entrepreneur | Built & Sold Solutions to Fortune 500 CompaniesFor over 15 years, I've been passionate about building innovative solutions that empower businesses. I've launched and grown successful ventures, creating products like the BPO Optimizer Platform (2017) and the Customer Engagement Platform (2009), both of which have been adopted by Fortune 500 companies.My focus lies in optimizing business processes and customer experiences. I'm particularly excited about Quantum Persona Management (2023), designed to revolutionize call center interactions.Connect with me if you're interested in:- Business process optimization (BPO)- Customer experience (CX) strategy- Innovation in the enterprise spaceFeel free to reach out!

Scott Walker's Current Company Details
Verizon Business

Verizon Business

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Executive Advisor Connected Experiences
Houston, TX, US
Scott Walker Work Experience Details
  • Verizon Business
    Executive Advisor Connected Experiences
    Verizon Business
    Houston, Tx, Us
  • Self-Employed
    Executive Advisor
    Self-Employed Dec 2024 - Present
    • Innovate cloud migration strategies to empower businesses through persona-based CX leadership.• Increase revenue through data enrichment and behavioral sciences.• Drive initiatives to develop self-service solutions for enhanced customer experience.
  • Ethosiq
    Chief Executive Officer
    Ethosiq Jan 2009 - Dec 2024
    Houston, Texas, Us
    Behavioral Analysis • Persona Management Customer Facing Applications • Voicebots• Chatbots• SMS bots Agent Facing Applications • Agent Assist AI Analytics • Data collection • ApplicationsTotal Quality Monitoring • Real Time Analytics • Historical Analytics • Customer Service Management Managed Services: • Business Process Outsourcing (Omnichannel Agents)• Contact Center Management• Technical Assistance Center• Network Operations Center
  • Ethosiq
    Board Member
    Ethosiq Jan 2009 - Mar 2024
    Houston, Texas, Us
  • Ethosiq
    Ceo
    Ethosiq Apr 2009 - Nov 2023
    Houston, Texas, Us
    About ethosIQ At ethosIQ we collect, correlate leverage data to help businesses in any industry, of any size, deliver the best possible customer experience. ethosIQ means community intelligence, which lies at the heart of our company's culture and our promise to our clients. ethosIQ's vision is be an invaluable partner in our client's technology strategy, helping them to gain efficiencies and reduce expenses, each and every day!Headquartered in Houston, Texas, ethosIQ's cloud and premise-based software has delivered business intelligence to multinational corporations and government agencies since 2009. ethosIQ's award-winning software collects, correlates and leverages data from multiple, disparate systems, empowering organizations to make informed, real-time decisions. ethosIQ's software solutions provide analysis and actionable insights that enable enterprise and government organizations to deliver better customer experience while ensuring operational efficiencies and maximizing technology investments. Simply put, ethosIQ presents you with valuable information that ensures you are able to make critical decisions based on real time data, in minutes - not days or weeks. UNIQUE DATA COLLECTION - ethosIQ collects disparate data across multiple platforms in real time through a source-agnostic platform, the Customer Engagement Platform (CEP). This provides companies with strategic data insight into the customer experience.ANALYTICS DASHBOARD - ethosAnalytics is an agile, customizable analytics dashboard that provides interactive intelligence to allow companies to track and measure their customer effort and enhance their customer experience (CX).INDUSTRY SPECIFIC SOLUTIONS - ethosIQ provides analytics and data insight to numerous industries: : Insurance, Utility, Healthcare, Financial, High Tech, Telecommunications, Travel & Hospitality, Outsourcers, Government and many more.
  • Digitalbase Productions
    Member Board Of Directors
    Digitalbase Productions Apr 2023 - Mar 2024
    DigitalBase Productions is a leading provider of digital marketing solutions, offering a full suite of services to help businesses of all sizes achieve their marketing goals. Our team of experienced professionals includes web developers, graphic designers, and digital advertising experts, all working together to deliver exceptional results for our clients.At DigitalBase Productions, we believe in the power of data-driven marketing, and we use the latest technology and analytics tools to create targeted, effective campaigns that drive engagement, conversions, and ROI. We work closely with our clients to understand their unique needs and goals, and we develop customized solutions that deliver measurable results.Our services include website design and development, content marketing, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, and more. We have a proven track record of success, and we have helped businesses across a wide range of industries achieve their marketing objectives.At DigitalBase Productions, we are passionate about digital marketing and we are committed to staying at the forefront of industry trends and best practices. Whether you are a small business looking to build your online presence or a large enterprise looking to optimize your marketing efforts, we have the expertise and experience to help you succeed. Give us a call +1-806-745-8428 or check out our website at www.digitalbase.com
  • Livtel
    President & Ceo
    Livtel Jan 2007 - Nov 2012
    Westminster, Co, Us
  • Clickfox
    Vp Of Sales - Western Region
    Clickfox Mar 2008 - Apr 2009
  • Transera
    Sales
    Transera Jun 2007 - Mar 2008
    Gaithersburg, Md, Us
    Director of Sales
  • Genesys
    Sales
    Genesys Aug 2001 - Mar 2007
    Menlo Park, Ca, Us
    Sales Call Center Solutions
  • Clear Communications Inc
    Svp Of Sales
    Clear Communications Inc Mar 2000 - Aug 2001
  • Avaya
    Sales
    Avaya Sep 1996 - Mar 2000
    Morristown, New Jersey, Us
  • Executone
    Sales
    Executone Feb 1994 - Sep 1996
  • Navy
    Navy - Supply
    Navy Feb 1988 - Feb 1994
    Washington, Dc, Us

Scott Walker Skills

Strategy Business Development Call Centers Leadership Customer Experience Analytics Management Sales Call Center Contact Centers Unified Communications Sales Process Lead Generation Ivr Business Intelligence Professional Services Telecommunications Saas Genesys Mobile Applications Avaya Selling Sip Solution Selling Business Process Speech Recognition Performance Tuning Cisco Technologies Web Services Customer Acquisition Call Routing Inbound Marketing Multimedia H.323 Government Contracting Go To Market Strategy Building Relationships Workforce Management Consultative Selling Softphone Workflow Aspect Passion For Helping Others Agent Performance Passion For Success Virtual Contact Center Cisco Icm Outbound Integrity

Scott Walker Education Details

  • Texas State University
    Texas State University
  • San Marcos High
    San Marcos High
  • Living Stones
    Living Stones

Frequently Asked Questions about Scott Walker

What company does Scott Walker work for?

Scott Walker works for Verizon Business

What is Scott Walker's role at the current company?

Scott Walker's current role is Executive Advisor Connected Experiences.

What is Scott Walker's email address?

Scott Walker's email address is sc****@****siq.com

What is Scott Walker's direct phone number?

Scott Walker's direct phone number is +128163*****

What schools did Scott Walker attend?

Scott Walker attended Texas State University, San Marcos High, Living Stones.

What are some of Scott Walker's interests?

Scott Walker has interest in Call Center And Agent Optimization.

What skills is Scott Walker known for?

Scott Walker has skills like Strategy, Business Development, Call Centers, Leadership, Customer Experience, Analytics, Management, Sales, Call Center, Contact Centers, Unified Communications, Sales Process.

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