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Scott Henkel Email & Phone Number
Strategic Leader - Customer Experience Operations & Planning
at
Cinch Home Services
1 work email found
@catamaranrx.com
2 phones found area 866 and 720
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Strategic Leader - Customer Experience Operations & Planning
Location
Clermont, Florida, United States
Company size
Who is Scott Henkel? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Scott Henkel is listed as Strategic Leader - Customer Experience Operations & Planning at Cinch Home Services, a with 491 employees, based in Clermont, Florida, United States. AeroLeads shows a work email signal at catamaranrx.com, phone signal with area code 866, 720, and a matched LinkedIn profile for Scott Henkel.
Scott Henkel previously worked as Director, Customer Experience - Workforce Management at Cinch Home Services and Director, Workforce Management at Gainwell Technologies. Scott Henkel holds Bachelor Of Science, Business Administration from Sullivan University.
Company email context
Email format at Cinch Home Services
This section adds company-level context without repeating Scott Henkel's masked contact details.
{first}.{last}@catamaranrx.com
86% confidence
AeroLeads found 1 current-domain work email signal for Scott Henkel. Compare company email patterns before reaching out.
Profile bio
About Scott Henkel
28 years of making an impact on customer experience (CX), contact center operations, process improvement and workforce management. 18 of those years in a leadership capacity. Proven successful at driving quality of service, operational efficiency, and financial results. Experienced leader of large numbers of employees in multiple locations (captive, BPO onshore, & BPO offshore) to achieve quality of service metrics while employing workforce management techniques to reduce labor expense while maximizing productivity
Listed skills include Workforce Management, Call Centers, Process Improvement, Forecasting, and 36 others.
Current workplace
Scott Henkel's current company
Company context helps verify the profile and gives searchers a useful next step.
Cinch Home Services
8 roles
Scott Henkel work experience
A career timeline built from the work history available for this profile.
Director, Customer Experience - Workforce Management
CurrentLead Workforce Management transformation supporting Cinch’s global operations in North America, Asia, and Central America. Deploy CCaaS across the organization leveraging AI capabilities regarding IVR, voice, chat, and SMS channels.
Dec 2023 - Present
Director, Workforce Management
Senior leader responsible for the creation of Gainwell’s Workforce Management standards and practices supporting contact center and back office. Reporting to the Senior Vice President of Operations, scope includes WFM process creation and controls, WFM software administration, enterprise data warehouse creation, KPI monitoring, labor planning (budget) & optimization, real-time management, resource alignment, and customer experience SME.
Nov 2022 - Dec 2023
Director, Member Services
Senior leader with accountability for contact center operations and financials with a focus on effective workforce optimization. Scope includes team leadership & development, workload demand forecasts, labor planning & optimization, real-time queue management, advanced analytics, process design/enhancements, departmental budgeting, strategic planning, contact routing design, self-service capability improvement, and general consultation regarding contact center industry & best practices.
Jun 2019 - Nov 2022
Associate Director, Workforce Management
Senior leader with accountability for global workforce operations & planning of UHG's OptumRx service centers located in North America and Asia supporting over 4,000 employees with an SG&A of $230M handling 32 million inbound contacts annually. Scope of responsibility - budget process, capacity planning, short-range planning, real-time management, resource alignment, centralized command center, and reporting/analytics.
Mar 2014 - Jun 2019
Senior Manager, Workforce Management
Senior leader with oversight of global workforce planning for Charter's contact centers located in North America and Asia supporting over 4,000 employees with an SG&A of $205M.
Oct 2012 - Mar 2014
Senior Manager, Workforce Management
Senior leader with oversight of global workforce operations for Express Scripts' contact centers located in North America, Asia, and India supporting over 3,000 employees with an SG&A of $174M.
Aug 2009 - Jan 2012
Service Operations Manager
Leader with accountability over workforce management for Humana's contact centers located in North America and Asia supporting over 4,000 employees.
May 2004 - Jul 2009
Team & coworkers
Colleagues at Cinch Home Services
Other employees you can reach at cinchhomeservices.com. View company contacts for 491 employees →
BB
Brandon Beecham
Colleague at Cinch Home ServicesColumbus, Ohio, United States
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AK
Aimee Kasch
Colleague at Cinch Home ServicesAnderson, South Carolina, United States
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CH
Chanda Harper
Colleague at Cinch Home ServicesSouth Carolina, United States
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JL
Jayson Lopez
Colleague at Cinch Home ServicesLake Worth, Florida, United States
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BA
Brent Andrew
Colleague at Cinch Home ServicesGreater Phoenix Area, United States
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KC
Kimberly Cummins
Colleague at Cinch Home ServicesRockwall, Texas, United States
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MT
Melissa Thomas
Colleague at Cinch Home ServicesPompano Beach, Florida, United States
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AR
Alisha Rumbos
Colleague at Cinch Home ServicesAnderson, South Carolina, United States
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BB
Bianka Bernard
Colleague at Cinch Home ServicesNew York, United States
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LG
Lena Gilmore
Colleague at Cinch Home ServicesSan Antonio, Texas, United States
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Brandon Beecham
Colleague at Cinch Home ServicesColumbus, Ohio, United States
View →
AK
Aimee Kasch
Colleague at Cinch Home ServicesAnderson, South Carolina, United States
View →
CH
Chanda Harper
Colleague at Cinch Home ServicesSouth Carolina, United States
View →
JL
Jayson Lopez
Colleague at Cinch Home ServicesLake Worth, Florida, United States
View →
BA
Brent Andrew
Colleague at Cinch Home ServicesGreater Phoenix Area, United States
View →
KC
Kimberly Cummins
Colleague at Cinch Home ServicesRockwall, Texas, United States
View →
MT
Melissa Thomas
Colleague at Cinch Home ServicesPompano Beach, Florida, United States
View →
AR
Alisha Rumbos
Colleague at Cinch Home ServicesAnderson, South Carolina, United States
View →
BB
Bianka Bernard
Colleague at Cinch Home ServicesNew York, United States
View →
LG
Lena Gilmore
Colleague at Cinch Home ServicesSan Antonio, Texas, United States
View →
2 education records
Scott Henkel education
Bachelor Of Science, Business Administration
Sullivan University
Associate Of Science, Business Administration
Sinclair Community College
FAQ
Frequently asked questions about Scott Henkel
Quick answers generated from the profile data available on this page.
What company does Scott Henkel work for?
Scott Henkel works for Cinch Home Services.
What is Scott Henkel's role at Cinch Home Services?
Scott Henkel is listed as Strategic Leader - Customer Experience Operations & Planning at Cinch Home Services.
What is Scott Henkel's email address?
AeroLeads has found 1 work email signal at @catamaranrx.com for Scott Henkel at Cinch Home Services.
What is Scott Henkel's phone number?
AeroLeads has found 2 phone signal(s) with area code 866, 720 for Scott Henkel at Cinch Home Services.
Where is Scott Henkel based?
Scott Henkel is based in Clermont, Florida, United States while working with Cinch Home Services.
What companies has Scott Henkel worked for?
Scott Henkel has worked for Cinch Home Services, Gainwell Technologies, Welldynerx, Optum, and Spectrum.
Who are Scott Henkel's colleagues at Cinch Home Services?
Scott Henkel's colleagues at Cinch Home Services include Brandon Beecham, Aimee Kasch, Chanda Harper, Jayson Lopez, and Brent Andrew.
How can I contact Scott Henkel?
You can use AeroLeads to view verified contact signals for Scott Henkel at Cinch Home Services, including work email, phone, and LinkedIn data when available.
What schools did Scott Henkel attend?
Scott Henkel holds Bachelor Of Science, Business Administration from Sullivan University.
What skills is Scott Henkel known for?
Scott Henkel is listed with skills including Workforce Management, Call Centers, Process Improvement, Forecasting, Leadership, Management, Avaya, and Team Leadership.
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