We work directly with our clients at Live Nation to create a positive experience forguests at their venues throughout Southern California.Oversee daily operations of multiple departments, ensuring compliance withestablished protocols.Provided strategic direction to staff members in order to maximize productivity.Review reports on operational performance metrics and identified areas ofimprovement.Managed training programs for new employees, including orientation and onboardingactivities.Conducted regular meetings with department heads to review progress against goalsand objectives.Assessed employee performance and provided feedback regarding areas of strength orimprovement opportunities.Recruited, hired, and trained new staff members according to organizationalstandards.Identified cost savings initiatives that could be implemented across all departments.Negotiated contracts with vendors for goods or services needed by the organization.

Partner directly with executive leadership from hospitality companies with 100s of employees; support design and development of people operations and culture, craft andinterpret company policies, and work with leadership to develop and implement operations and training improvements.Commended by clients for increasing profits by optimizing operations and labor spending, introducing new products and services, and driving down employee turnover. Guide organizational design and change management, work with leadership to understand organizational struggles, develop new and improved organizational updates,and spearhead change management and communications to employees; launched newefficient organizational structures which led to higher productivity.Collaborate with organizational leaders to improve employee performance management, develop improved organizational structures, and leverage best practices to have effective buy-in and engagement; improved manager capabilities that grew employee engagement and satisfaction while decreasing attrition.Lead updates to onboarding systems and processes, implement new checks and balances to ensure effective trainings and support, revamp new employee experience by integrating relevant managers and peers, and formalize scalable processes with new documentation.

Oversee day-to-day operations of bar/restaurant and 2 special event venues; closely monitor and analyze business operations, work with leadership to forecast material and labor needs, and lead large teams. Manage team of 20 operations staff, develop individualized career development plans with each employee, conduct meetings to review objectives and goals, mentor and coach staff, and develop cohesive environment with open communication and team focus.Improve operations procedures, including job descriptions, daily checklists for each position, opening and closing procedures, and sequence of service; improved customer satisfaction and revenue, while driving down costs. Spearhead updates to employee standards, lead comprehensive review of staff performance, outline discrepancies and shortcomings, and develop new trainings to meet and exceed company guidelines. Design and deliver one on one and group trainings to new and existing employees, focus on leadership and team collaboration, corporate policies, customer service, conflict resolution, and business technology systems.Craft new and standardized training materials for each position, determine sequence of new hire and ongoing trainings, outline service skills training topics, and implement operations best practices.Responsible for analyzing data related to sales, materials costs, employee actions, and customer feedback, utilize findings to develop and implement more accurate forecasts, identify areas of cost savings, implement additional training and employee support, and reinforce customer service practices.Manage annual operations budget of $200K, identify spending categories, research costs and complete analysis and proposals, and lead negotiation of pricing with vendors; ensured on budget operations, provided transparency to Business, Accounting, and Executive teams, and lead ongoing audits that have resulted in ongoing cost recovery.

Oversaw people operations and culture development, crafted and interpreted company policies, supported labor planning, and worked with executives to develop and implement operational and personnel improvements.Commended by leadership for growing and sustaining employee engagement, driving effective change management for new programs, and defining talent strategy to help meet and exceed business objectives.Developed and delivered on-boarding training and coaching to internal departments; facilitated workshops for managers and staff, focused on company processes, team dynamics, and effective leadership, and provided additional personalized coaching and support. Managed working relationships with company leadership to outline training needs, conducted due diligence on training operations, developed project documentation, timelines, resource requirements, and go-live implementation; ensured project milestones and deadlines were reached successfully.Introduced new and improved training tactics that incorporated real-time observation and feedback, role-play scenarios, and structured post-training surveys; leveraged findings and analysis to improve performance though targeted and actionable feedback.Managed talent review process, led improvements to review strategy, launched ongoing programs to train and develop personnel, introduced new succession plans, and clarified growth opportunities and performance plans for employees.

Covid

Led team of 30 Management, Front and Back of House, and Security staff, provided day-to-day support and oversight, ensured accountability by all team members, and provided conflict resolution; developed engaging company culture, maintained high standards of service, and improved employee performance; efforts helped increase annual revenue 68%.Onboarded and managed team of operational and restaurant professionals, developed job titles, comprehensive training manuals, and operations expectations; provided hands-on leadership that enabled improved operations with positive customer experience.Supported development and execution of business plans, recipe creation, and menu revision, partnered with General Manager to develop goals for whole team, and trained managers on effective practices and approaches to improving operational efficiencies, costs, and cleanliness; team saw near immediate positive impact to profitability.Oversaw all daily operations, managed with emphasis on service standards and expense control, oversaw sales and costs, and tracked and developed financial and operational forecasts. Partnered with food and beverage, entertainment, and equipment vendors in development and launch of new offerings, led communications and accountability, and presented escalated issues; ensured partners met and exceeded standards and adhered to documented processes.