• Cutover Lead – manage the deployment of enterprise software. Develop the integrated cutover plan, fallback plan, data freeze plan, and supporting processes, including business continuity planning and legacy application decommissioning • Developer Lead – lead resources in the development of code and configurations to meet business requirements for enterprise software implementation• Lead internal initiatives, including development and pilot of onboarding program for IBM Maximo developers• Release Train Engineer – track and escalate impediments in the agile release train, coordinate issue resolution across multiple teams, facilitate synchronization events with agile teams

• Data Conversion – facilitated data mapping exercises from source to target systems with the business, develop ETL programs, triage and resolve data conversion defects• Created training materials and knowledge transfer documentation for enterprise software implementations

• Provided functional and technical guidance to clients implementing IBM Maximo (Enterprise Asset Management product)• Gathered and analyzed requirements to implement solutions for several business functions including work management, asset management, and supply chain• Designed and developed solutions to meet customer requirements and business objectives• Documented solutions to support testing, knowledge transfer, and change management• Performed data conversion/migration from enterprise systems – experienced with SQL, ETL (Extract-Transform-Load) tools, and data analysis• Provided functional and technical support during deployment of software solution

• Provided company-wide technical support and develop customization for ERP system (Epicor)• Implemented an improved forecasting program for the sales organization• Analyzed historical data to maintain ERP system manufacturing resource planning (MRP) parameters, including inventory par levels, lead times, and manufacturing lot sizes• Developed and maintained custom reports and dashboards for work force and executives using advanced SQL and Microsoft BI tools• Maintained intranet site (Sharepoint) used to deliver business intelligence, manage documents, and track status of projects• Assisted accounting team with various projects throughout transition to ERP system, including calculation of burden rates, labor rates, and production standards

• Facilitated the implementation of an ERP system (Epicor) • Measured machine efficiency and throughput for performance-based factory incentive program; compiled monthly and quarterly reports for production team• Assisted Production Planner with manufacturing resource planning prior to ERP implementation

• Developed cost estimation tool compatible with data imported from SAP • Designed database of historical cost and pricing data to support EDA tools for pricing team

• Coordinated all campus-wide blood drives for Georgia Tech – recruited sponsors anddonors, advertised/marketed for all drives, supervised groups of 5-10 volunteers• Assisted the Red Cross in collecting an average of 2,000 pints of blood per year• Coordinated Georgia Tech’s record-setting drive in August 2009 (yielding 503 pints)

• Streamlined the operations within the call center by documenting, updating, andimproving agent processes and publishing to a company-wide process library• Functioned as a Team Lead – supervised other interns, assigned and delegated tasksto the team and reviewed work before publishing and closing tickets/requests; offeredguidance as necessary• Developed process library for E911 department; performed root cause analysis toreduce the volume of No Record Found (NRF) reports• Designed and implemented process library as a training tool to acclimate new hires inCloud Services Tech Support group